Job Location : Mequon,WI, USA
Concordia University is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world.Position SummaryThis full-time, hourly non-exempt position is responsible for supporting the admission process and data entry for all levels of enrollment for CUW and CUAA. This position is located at the Mequon campus and reports to the Director of Enrollment Management Operations.Job Duties & ResponsibilitiesSupport the enrollment process through data entry and data validationHelp to review application documents to ensure accuracy of informationMaintain data integrity through careful attention to detailProvide CRM (Customer Relationship Management system) support to Admission users, including but not limited to queries, email blasts, and other general questionsWork as a part of the Enrollment Operations team to continuously improve business processesProvide a five-star experience to internal and external customers of the universityPerform other day to day operational tasks for the Admissions departmentOther duties as assignedKnowledge, Skills, & AbilitiesOutstanding attention to detailHigh level of responsibility and accountabilityCapacity to evaluate complex problems to create efficient solutionsAbility to work independently and operate effectively within a team environmentSelf-motivated and ability to meet deadlines and prioritize work to successfully complete projectsExcellent interpersonal and customer service skills with a customer-centric mindsetAbility to carry out assignments without detailed instructions and obtain facts on which recommendations may be madeKnowledge of Excel and other Microsoft 365 applicationsExperience working in Slate or other Customer Relationship Management (CRM) software is preferredA clear appreciation for Concordia's mission and the value of higher education from a Lutheran worldviewSupportive of the mission and values of Concordia University Wisconsin/Ann Arbor and the Education & ExperienceA bachelor's degree or equivalent experience is required. Experience using SQL, HTML/CSS, JavaScript, or other computer programming languages is preferred.Compensation & BenefitsThis is a full-time, hourly non-exempt position. The starting wage may be determined upon education and/or experience. Concordia University benefit options include, but are not limited to the following:Health, Dental and Vision InsurancePersonal Spending Account, Flexible Spending Account, and/or Health Savings AccountDisability and Survivor PlanRetirement Pension PlanRetirement 403(b) Savings PlanBasic Life and Supplemental Life InsuranceAccidental Death and Dismemberment CoverageCritical Illness and Accident InsuranceTuition waiver benefits (available for employees and their qualified dependents)Application InstructionsTo receive full consideration, all applicants are asked to complete and submit an online employment application through the page. To begin, please click the Apply Now section on the job page and then click the Apply For This Position button to begin the application process.Equal Opportunity EmployerIt is the policy of CU to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal, state, and local laws.The University will not discriminate against or harass any employee or applicant for employment because of race, color, sex, pregnancy, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, gender, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by federal, state or local laws.However, CU is an institution of the LCMS and, to the extent allowed by law, CU reserves the right to give preference in employment based on religion. In addition, preference in holding certain employment positions is given to ordained or rostered ministers of the LCMS. Based on a religious tenet, CU recognizes only male, LCMS ordained Ministers of the Gospel, but recognizes both male and female LCMS Rostered Ministers of the Gospel.The Human Resources Department has been appointed to manage the equal employment opportunity program, including all equal employment opportunity activities, as required by federal, state and local agencies. If any employee or applicant for employment believes this policy has been violated, he/she must contact the Director of Human Resources.Concordia University is a HLC accredited, co-educational, liberal arts school offering more than 70 undergraduate majors, over 40 master's degree programs, and 4 doctoral programs. There are also a variety of accelerated evening and e-learning programs.