Medication Access Specialist
The Medication Access Specialist works with providers and local pharmacies. They help with distributing medication refills and related tasks to improve patient care.
Essential Functions of the Role:
- Answers incoming phone calls. Responds to caller needs or directs them to the right person professionally.
- Works as a patient liaison between the pharmacy and clinic providers. Receives and processes all medication refill requests by fax, phone, in person, and electronically.
- Researches patient information to assist care providers with medication refills. Corresponds with insurance companies regarding prior authorizations for medications.
- Communicates with relevant personnel regarding medication distribution, keeping all patient information confidential.
Key Success Factors:
- Ability to work with customers in a courteous and friendly manner.
- Ability to type 35+ WPM.
- Skilled in researching and finding resolution to problems.
- Skilled in working with nurses and doctors to expeditiously process adequate responses.
- Knowledge of Microsoft Office applications and the ability to learn other required programs.
- Knowledge of basic pharmacology.
Qualifications:
- Education: H.S. Diploma/GED Equivalent
- Experience: 1 Year of Experience
- Certification/License/Registration: License Pract/Vocational Nurse (LVN), Pharmacy Technician (PHT): PHT License from Texas Board of Pharmacy or LVN License Required.