Library Assistant (On-Call & Career)
: Job Details :

Library Assistant

Sacramento Public Library is currently recruiting for On-Call* and Career Part-Time/Full-Time Library Assistants. To be eligible for On-Call employment, candidates must not be current CalPERS members or currently employed with an agency contributing to CalPERS retirement plan. Closing date extended from 4/4/2025 to Continuous Until Filled. We will review applications in batches with the following cutoff dates: April 4th, 2025, May 4, 2025, June 4th, 2025, etc. If you are currently employed with the Sacramento Public Library as an On-Call Library Assistant, you do not need to apply to this recruitment to be considered for a Career Library Assistant opportunity. For more information on the On-Call to Career Hiring Policy, please visit here.

Library Assistants are usually the first people to welcome patrons into the building and the main point of contact with patrons and thus should be the embodiment of Yes! Customer Service. The Library Assistant position should be deeply familiar with and able to actively interpret the Circulation Manual and appropriate policies with good judgment to provide the best customer service experience possible. Library Assistants should be providing Ready Reference and Ready Readers' advisory. The Library Assistant position will exhibit expertise with technology, be able to work in a fast-paced environment and employ excellent oral and written communication skills. This position may require regular weekend and evening work.

Examples Of Duties

Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Provide effective customer service to external and internal users;
• Provide clerical and technical support to the operations of the organization to ensure timely delivery of information, materials and programs to library users;
• Assist external and internal customers in person, over the telephone or through electronic communication in using the library, materials, equipment and technology;
• Resolve customer issues within established policies and procedures;
• Receive and process cash, check and credit/debit card payments of fines and fees;
• Assist with and perform opening and closing duties at library branches;
• Prepare, maintain and provide statistics and reports;
• Assist in training other library services assistants, shelvers and volunteers;
• Attend meetings and participate in various team activities throughout the system;
• Provide customer assistant with public access technology including but not limited to: device (computer, tablet, e-reader, etc.) and peripheral device support, approved software installed on SPL computers, use of library applications, support of library online resources such as Overdrive, Zinio, electronic databases etc., public internet access, downloading online resources and new and emerging library technology;
• Contact the Information Technology (IT) Department or IT Help Desk for additional technology assistance for more complex issues;
• Assist in the general operation and maintenance of public computer areas or technology classrooms;
• Create documentation and guides to assist library customers and staff in using library technologies;
• Make recommendations for more effective, innovative programming and assist with promotion and delivery of content;
• Perform other related duties as assigned.

Qualifications

Experience Six months experience in a high-volume, customer-service position is preferred. One (1) year of recent (within the last three years) experience in using, supporting and/or maintaining common computer applications and equipment is preferred.

Education High school diploma or equivalency is required.

Other Requirements Personal transportation for job-related travel. A valid Class C California Driver's License may be required for some positions at the time of appointment.

Supplemental Information

For more information about this position, visit the Class Spec here.

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis. To learn more details, visit our benefits page.

Do you have a High School diploma or GED? Yes or No

Are you available to work evenings and weekends? Yes or No

Are you currently employed as an On-Call Library Assistant with the Sacramento Public Library? Yes or No

What type of employment are you interested in? (Note: Must NOT be an active CalPERS member to be eligible for On-Call employment.) On-Call only, Career Full-Time, Career Part-Time, Any

The Sacramento Public Library has 28 branches across the greater Sacramento area where On-Call Library Assistants can pick up shifts; are you willing to travel throughout the Sacramento region as needed? Yes or No

Please describe your Customer Service work experience and how it would apply to the Library Assistant role.

Are you fluent in any languages other than English? If yes, please select one language. No, American Sign Language, Arabic, Cantonese, Dari, Farsi, Hindi, Hmong, Mandarin, Pashto, Punjabi, Russian, Spanish, Tagalog, Urdu, Ukrainian, Vietnamese, Other