Join to apply for the NCIC Specialist role at City of Wilmington, NC
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Join to apply for the NCIC Specialist role at City of Wilmington, NC
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The City of Wilmington is an Equal Opportunity Employer.Position DescriptionThe purpose of this position is to provide clerical support to all sworn and civilian law enforcement personnel including all local and nationwide law enforcement agencies. This is accomplished by monitoring the DCI (Division of Criminal Information) and SBI (State Bureau of Investigations) computers, performing inquiries and entries to the NCIC (National Crime Information Center), answering telephone inquiries to determine the nature and priority of each call, transmitting messages via two-way police radio, data terminals, and phone, processing criminal background checks, processing driver license checks, processing warrants and other orders for arrest, preparing correspondences, maintaining records, coping, and faxing documents. Other duties include providing backup assistance for the police department front desk by answering telephone calls and assisting with walk-in citizen requests. Wilmington Police Department operates on a 7-day, 24-hour basis and NCIC Specialists are required to work a variety of schedules including nights, weekends, and holidays.Typical Tasks
- Performs NCIC operations by processing all record entries, modifications, clearances, and cancels on persons or property by researching, compiling, and verifying the accuracy and completeness of our law enforcement information while ensuring compliance with policies and procedures.
- Completes all confirmation processes and paperwork for persons or property listed as wanted or stolen by our agency on the state and national databases.
- Completes quality control by auditing each entry, modification, clearance or cancel performed in RMS, the state, and national databases both at the time of the action and again during the state-regulated monthly validation process.
- Researches various law enforcement internal and external databases to compile informational packets on persons or locations at the request of PD personnel for various investigative purposes or to comply with state regulations.
- Process all incoming and outgoing teletype communication to and from our agency with other state and national law enforcement agencies.
- Audits incident reports to ensure NCIC offense report information and the entries are accurate.
- Serves as the contact for other law enforcement agencies including the Division of Juvenile Justice, North Carolina Division of Community Corrections, and the NC Division of Motor Vehicles.
- Researches internal and external databases to help ensure our agency is in compliance with regards to missing persons reports and ensure the required follow up with the associated government agencies is completed.
- Verifies using eWarrants that all felony warrants issued are received and entered into NCIC.
- Works with the Police Records to ensure all NCIC information is appropriately documented and tracked during the case filing process.
- Notifies detectives of property being purged from the NCIC system and processing re-entry procedures when requested.
- Identifies and corrects VIN information in RMS using CARFAX.
- Relays all pertinent information to officers via radio, data terminals, and phone in a timely manner to ensure officer safety.
QualificationsEducation: High School Diploma or GEDExperience: Minimum 1 year of professional experience providing administrative/clerical support.Other Requirements: Ability to obtain SBI background clearance and DCI Certification (in modules 1, 2, 3 and 7) upon hire. This position is considered essential to WPD operations and individuals performing in this classification are required to work during periods of inclement weather and other City closures.Note: Successful completion of a background investigation and post-offer polygraph and drug screen are required for the selected candidate.Supplemental InformationPHYSICAL DEMANDS: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.WORKING CONDITIONS: This position generally requires work in an office setting.
- Applicant Status Updates: After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.**
Our Core ValuesINCLUSION | COLLABORATION | CREATIVITY | ACCOUNTABILITYOur Mission Statement: Through forward-thinking policies and responsible stewardship, we are creating a better city every day with excellent core services and quality of life for all.What We OfferThe City of Wilmington believes that employees are one of our most important resources. We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families. Our benefits package includes:
- Comprehensive medical, dental, and vision insurance + many other insurance options
- Excellent retirement benefits, including a city provided 4.5% contribution each pay period into a 401(k) account and automatic enrollment into the North Carolina Local Government Employees' Retirement System
- Employer-paid health & wellness clinic
- Free on-site city gym access
- Paid sick and vacation leave + 13 paid holidays per year
- 6-weeks paid parental leave
- Paid volunteer & blood donation leave to give back to our community
- Flex schedule and telework availability, depending on your position
- Professional development trainings & leadership initiatives
- Tuition assistance benefits
Applicant Status Updates: After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.Health Benefits are offered to employees working at least 30 hours per week.Health Insurance - The City offers two options for health coverage: a standard PPO plan and a High Deductible Health Plan with an associated Health Savings Account. Coverage becomes effective the first day of the month following 30 days of employment for employees and their eligible dependents. Both you and the City contribute to the overall cost of coverage.Dental Insurance - Coverage becomes effective the first day of the month following 30 days of employment. Employees, their spouse and dependent children are eligible for coverage.Life Insurance - The city pays to provide coverage valued at one times your annual salary. Supplemental insurance is available for employees to purchase. Optional coverage for dependents is also available for purchase.Retirement
- NC Local Government Retirement System - All benefits eligible employees make a mandatory 6% contribution every pay period.
- Deferred Compensation – The city contributes an amount equal to 4.5% of the annual salary to a 401(k) plan regardless of employee contribution. Employees may choose to contribute additional money to the 401(k) or 457 deferred compensation plans, without a match from the City, within the IRS guidelines.
Paid Leave (offered to employees working at least 1,000 hours annually*):
- Sick Leave - 12 days accrued each year
- Annual Leave - Accrual based on years of service and classification. Employees can earn from 10 to 24 days each year.
- Holidays - 13 paid holidays annually
- Paid Parental Leave - Six weeks of paid leave for the birth, adoption or placement of a child (must run concurrently with FMLA).
- Part-Time Employees will earn paid leave benefits on a pro-rated basis.
Miscellaneous
- Tuition reimbursement
- Employee Assistance Program
- Short & Long Term Disability
- Cancer & Critical Illness
- Accident Insurance
- Whole Life Insurance
- Credit Union membership
Note: The City of Wilmington is on a bi-weekly pay cycle. New employees should expect to recieve their first paycheck approximately 3 weeks after their start date.**This is intended to be a brief overview of the benefits offered. Please visit our website at for more information.**01Each applicant must complete this supplemental questionnaire as a part of the application screening process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
02I understand that for my application to be considered, I must thoroughly complete the work experience and education portions of the application form to demonstrate my qualifications for this job. Entering N/A' or See Resume/Application does not qualify as an acceptable response.
03Which best describes your highest level of education?
- High School Diploma or GED
- Some College
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- None - N/A
04How many years of professional experience do you have providing administrative and/or clerical support to an office?
- I have no experience
- less than six-months
- six-months to less than one year
- one year to less than three years
- three years to less than five years
- five years to less than 10 years
- 10 years or more
05Please identify the company/agency/organization where you gained the experience described in question #4. Note: These employers must be listed in the work history section on your employment application to receive credit. Entering N/A' or See Resume/Application does not qualify as an acceptable response.06Do you currently have North Carolina SBI security clearance? Please note, this is not a requirement upon application for this position but will be required after hire.
07Do you currently possess DCI Certification (in modules 1, 2, 3 and 7)? Please note, this is not a requirement upon application for this position but will be required after hire.
08This position requires excellent computer and typing skills. Please describe your past experience working with computers and how this experience will help you in this position.09This position requires extensive training. While a candidate is in training, they may need to work adjusted hours for approximately 12 weeks or longer. There may also be overnight or out-of-town travel required in order to obtain necessary certifications needed to perform this job. Do you understand these requirements?
10The following is a summary of the steps in the selection process. Please note that the selection process could take up to 3 months to complete. Select yes that you have read and understand. Step 1: Completion of City of Wilmington On-line Application Step 2: Preliminary Screening (against job qualifications) Step 4: Interview Board Step 5: Complete Background Investigation, Polygraph, and Drug Screen
11Do you have a valid Drivers License?
12This position is a rotating shift position and typically requires working hours from 8:00 pm to 6:00 am. However, the schedule may change based on departmental needs. Candidates must be available to work weekdays, weekends, holidays, and during inclement weather. The position involves working in a 24/7 environment. Candidates are required to work 10-hour shifts, with a monthly rotation where employees must work 7 consecutive days every other month. Do you understand and agree to these scheduling requirements?”
13Do you understand that this position is considered essential to WPD operations and may be required to perform during periods of inclement weather (hurricanes, floods, and winter storms)?
14Do you understand that the position we are hiring for has a schedule where working hours are based on the needs of the organization?
15The hiring salary for the position is $19.16. Salary determination is supported by budget availability and the qualifications of the candidate to maintain internal equity. Please acknowledge that you understand this process.
Seniority level
- Seniority levelEntry level
Employment type
Job function
- Job functionOther
- IndustriesGovernment Administration
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