Job Location : Columbus,OH, USA
Position Summary:The Area General Manager at Ivy Hospitality serves as the immediate support and performance leader for a cluster of hotels, typically overseeing four or more General Managers across multiple Hilton, Marriott, IHG, and Hyatt brands (role specific). This role is also assigned to a designated hotel as the acting General Manager. The Area GM ensures the successful execution of operational, guest, and team performance across the area, while serving as a critical mentor, brand steward, and strategic partner in driving hotel-level excellence. This position requires a seasoned leader who is collaborative, decisive, and hands-on—with a demonstrated ability to lead through others while holding high standards of accountability and care.
Pay Range: $90,000 – $100,000 per year, based on experience.
Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide direct leadership to assigned hotel as General Manager, while also supporting a sub-portfolio of hotels under your area leadership.
Partner with the Regional Director of Operations to ensure brand compliance, operational excellence, and continuous improvement across all hotels in the area.
Serve as an escalation point and leadership coach to hotel General Managers, offering guidance on guest satisfaction, financial performance, service delivery, and staffing challenges.
Lead and participate in new hire onboarding and training of General Managers and leadership team members across the area.
Monitor guest experience scores, brand quality audits, and team performance metrics across area hotels; develop and execute action plans to drive improvement.
Partner with corporate sales and revenue teams to support top-line performance and ensure local execution of promotional, pricing, and sales strategies.
Collaborate with hotel GMs to ensure labor management, cost control, and budget adherence align with Ivy's financial expectations.
Conduct regular property visits to maintain visibility, assess service quality, and reinforce Ivy's values in day-to-day leadership.
Assist in the rollout of company initiatives and training programs at the property level, ensuring adoption and follow-through.
Drive a culture of accountability, teamwork, and continuous learning across all assigned hotels.
Serve as a talent pipeline developer by identifying and growing future leaders from within the hotel teams.
Ensure compliance with safety standards, brand requirements, and all state/federal regulations at all properties.
Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or a related field, preferred
Minimum of 5 years of progressive hotel leadership experience, including multi-property oversight or senior hotel executive experience.
Prior leadership experience with Hilton and/or Marriott select service and extended stay brands strongly preferred.
Demonstrated success in leading high-performing hotel teams and improving financial, guest, and team performance across multiple units.
Strong leadership presence with the ability to coach and influence hotel leaders at all levels.
Advanced understanding of hotel operations, financial planning, and brand compliance.
Excellent communication, interpersonal, and problem-solving skills.
Ability to manage competing priorities, travel within the assigned area, and operate with a high degree of autonomy.
Taking Care of You – Our Benefits
At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days.
Here's a look at what we offer to help take care of you and your loved ones:
Health & Wellness
Financial Security & Peace of Mind
Time to Recharge