Job Location : Santa Ana,CA, USA
Are you a tech-savvy problem solver who loves helping people? Join Senior Doc as an IT Help Desk Technician and be the go-to expert for troubleshooting and technical support! This is your chance to be part of a dynamic team where your skills will make a real impact every day.
Why You'll Love Working With Us:Competitive pay ($22 - $26 per hour) Collaborative and supportive team environment Opportunity to grow and advance your IT career Hands-on experience with the latest technology Make a difference by ensuring seamless IT operations for our clients
What You'll Do:Be the first point of contact for clients needing technical support via phone, email, or ticketing system Diagnose and resolve basic IT issues remotely or escalate as needed Walk clients through troubleshooting steps with patience and clarity Set up and manage user accounts, hardware, and software for onboarding and offboarding Document issues, solutions, and client interactions to improve support processes Provide helpful guidance on IT products and services Gather client feedback to help enhance our tech support experience
What You Bring to the Table:Experience in a help desk or customer support role Strong knowledge of computer systems, mobile devices, and tech products Problem-solving mindset with a knack for diagnosing and resolving basic technical issues Excellent communication skills and a customer-first attitude Ability to multitask in a fast-paced environment
If you're passionate about IT and enjoy helping others, we want to hear from you! Apply today and take the next step in your career with Senior Doc.
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