Senior Network Specialist
: Job Details :


Senior Network Specialist

Sharp Brains

Job Location : all cities,NC, USA

Posted on : 2025-08-06T01:16:16Z

Job Description :

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Job Title: Data Center L2 Support Engineer

Location: North Carolina , USA (Hybrid: 50% Remote / 50% Onsite across multiple sites)

Department: IT Infrastructure / Data Center Operations

Reports To: Data Center Manager / IT Infrastructure Lead

Travel Reimbursement: Mileage/travel charges will be reimbursed if work location is beyond a 40-mile radius from the engineer's home base.

Job Summary

We are seeking a highly skilled and self-driven L2 Data Center Support Engineer for a 1099 independent contractor role (1-year contract). The position involves providing second-level IT infrastructure support across multiple data center sites in Charlotte,North carolina. The role is hybrid—requiring approximately 50% remote work and 50% onsite presence. The ideal candidate will have 5+ years of experience in data center operations, strong troubleshooting skills, and the flexibility to travel across Utah as needed.

Key Responsibilities

  • Monitor, support, and maintain critical data center infrastructure using industry-standard tools.
  • Respond to and resolve Level 2 incidents, including hardware failures, networking issues, OS-level problems, and escalated service tickets.
  • Travel to various data center facilities across Utah for on-site troubleshooting, equipment installation, and maintenance.
  • Perform server deployments, patch management, and upgrades for Windows and Linux environments.
  • Maintain cabling, racking, power systems, and physical infrastructure.
  • Coordinate with L1 support, L3 engineers, and vendors as needed for escalations.
  • Maintain accurate records of system configurations, incidents, and hardware assets.
  • Adhere to ITIL-aligned procedures for change, incident, and problem management.
  • Participate in a rotational 24x7 on-call schedule.

Required Skills and Qualifications

  • 5+ years of experience in data center or IT infrastructure support roles.
  • Strong understanding of server hardware platforms (Dell, HPE, Cisco UCS).
  • Solid grasp of basic networking concepts (IP, VLANs, DNS, DHCP).
  • Experience with both Windows Server and Linux (RHEL/Ubuntu/CentOS).
  • Familiarity with virtualization platforms such as VMware or Hyper-V.
  • Hands-on experience with monitoring tools (SolarWinds, DCIM, Zabbix).
  • Able to work independently and manage tasks across multiple sites.
  • Reliable transportation and valid driver's license required for travel.
  • Ability to lift and handle physical infrastructure equipment as needed.

Preferred Qualifications

  • Industry certifications (CompTIA Server+, CCNA, MCSA, VMware VCP).
  • Experience with scripting and automation (PowerShell, Bash, Python).
  • Knowledge of cloud environments (AWS, Azure).
  • Familiarity with ITSM platforms like ServiceNow, BMC Remedy.

Additional Information

  • Contract Duration: 1 Year (with potential extension)
  • Work Schedule: Hybrid – 50% remote / 50% onsite
  • Travel Support: Mileage reimbursed for site visits beyond 40 miles of base location
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • IndustriesComputer and Network Security

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