Job Location : New York,NY, USA
Who are Heidi
Heidi is on a mission to half the time it takes to deliver world class care.
We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.
Today, we have a suite of tools that modernize documentation. Tomorrow, we'll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work
Our team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.
We've recently raised from a lead US and UK investors to supercharge the incomprehensible growth we're seeing
Therefore we're hiring an Implementation Specialist in New York City. You will lead seamless implementations for our customers ensuring strong activation rates, and successful long-term partnerships and scaling this as you go.
What you'll do
Onboard, train, and upskill doctors on the Heidi platform.
Understand clinicians goals, needs and workflows to tailor onboarding and ensure successful adoption of Heidi across all sizes of customers (small, medium and large)
Drive adoption through “Aha moments”: Deliver impactful training, content and support, to help users seamlessly integrate Heidi into their workflows and ensure a smooth organisational transition
Clinical support: Collaborate with sales, customer success, product, engineering, and medical knowledge teams to address technical needs, resolve customer issues, and serve as the subject matter expert on product functions and integrations.
Elevate the customer voice: Gather user insights to drive product improvements and use a data-driven approach (eg activation rates, usage behaviour and TTV) to optimise implementations
Make customers happy. Beyond all, you make our users' lives better.
Familiarity with AI and LLMs.
Exceptional communication and collaboration skills, with the ability to effortlessly set and manage expectations with customers and cross-functional teams.
Highly organised and can confidently manage multiple projects and competing priorities, while maintaining attention to detail and quality.
Self-motivated, with a bias for action and unafraid to get your hands dirty to solve a wide range of shifting challenges and priorities.
You'll need to be impeccably sharp, omnitalented and humble.
You'll bear the existential weight of the company as much as the founders & early employees.
If you're the right fit - you'll love every moment of it.
You're looking for uncapped growth. You don't want to be limited by yearly promotion programs and the general lameness of the corporate world. Your ability to win defines the gradient of your growth.
You studied Math/Physics/Chem/Eng or another analytical field of study.
Obsessed with operations, scalability and efficiency.
You've got a doer's mentality - find a problem, own it, fix it.
Strong intuition, creativity and common sense to lead complex projects.
We're in-person only, based out of our NY office.
Experience in healthcare is great, but not required.
Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships we want to hear from you.
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