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Essential Functions – Mexico Cross-Border Specialist
Build and maintain strong relationships with carriers/shippers in both the U.S. and Mexico to support cross-border transportation needs.Manage the full rate confirmation process, including sending and receiving confirmations accurately and promptly.Provide timely and strategic rate feedback to carriers and customers.Coordinate load postings and manage inbound/outbound communication with carriers.Communicate Bills of Lading (BOLs) and Estimated Time of Arrival (ETAs).Use carrier analytics and internal data to make informed and cost-effective buying decisions.Maintain and grow carrier relationships through regular account reviews and by identifying opportunities for expanded collaboration.Proactively resolve issues by identifying root causes, evaluating options, and implementing effective solutions.Maintain daily communication with carriers to confirm availability and negotiate competitive rates.Deliver consistently high levels of service to both internal stakeholders and contracted carrier partners.Perform other duties as assigned, including special projects and supporting cross-training initiatives across departments.Qualifications
- Bachelor's degree preferred; equivalent work experience in logistics or supply chain will be considered.
- Proven experience working with Mexican carriers and shippers in a cross-border transportation or logistics role.
- Strong interpersonal skills with the ability to persuade, motivate, negotiate, and influence effectively.
- Exceptional attention to detail and the ability to manage multiple tasks in a fast-paced environment.
- Fluency in both English and Spanish (spoken, written, and typed) is required for this role.
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