Business Account Manager - Western U.S.
Department: Business Development
Employment Type: Full Time
Location: Remote, U.S.
Compensation: $100,000 - $110,000 / year
DescriptionWhy should you join our success story?Based on patented technology developed at MIT, Harvard Medical School and by the Company, Myomo develops and markets the MyoPro product line of lightweight, non-invasive, powered arm braces (orthoses) to restore function in paralyzed or weakened arms and hands of individuals that have suffered a stroke, spinal cord, or nerve injury. (E.g. brachial plexus injury or other neuro-muscular disabilities.) It is the only device that, sensing a patient's own neurological signals through non-invasive wearable sensors, can restore the ability to use their arms and hands so that they can live independently, increase their quality of life, reduce cost of care, and return to work. Published clinical research shows a clinically significant instantaneous reduction in upper extremity impairment with the MyoPro. Our technology has been referred by leading-edge rehabilitation facilities including Mayo Clinic, Kennedy Krieger Institute, Cleveland Clinic, Loma Linda Medical Center, Massachusetts General Hospital, numerous VA Hospitals, and more. Myomo is headquartered in Burlington, Massachusetts, with sales and clinical professionals across the U.S.What we're looking for:The Business Account Manager (BAM) is a field-based role owning responsibility for O&P channel growth, including Centers of Excellence, (COE's) O&P providers, and MyoPro certified clinicians (CO/CP/CPO's) from those COE's within the designated territory. A successful candidate will demonstrate the ability to build COE and trained clinician volume in accordance with corporate goals, both short- and long-term.Keys to success include strong communication and cross-functional collaboration skills, as well as a winsome ability to portray credibility to both clinical and business stakeholders. The Business Account Manager will frequently interact with COE managers, leaders, and owners as well as O&P clinicians. The BAM may also interact with prospective patients, physicians, occupational and/or physical therapists, healthcare administrators, stakeholders from rehab/VA hospitals, and other support staff. This vital team member will execute customer relations policies, coordinate training for customers, and liaise between customers and internal personnel.In this role, we are seeking someone in the Western U.S.How you'll drive impact:
- Execute go-to-market strategies within targeted customer segments, prospecting and acquiring new qualified COE customers, leading all aspects of business development and onboarding for COE's and clinicians.
- Drive product interest and engagement for potential COE's, clinicals, and referrals sources via holding in-services and/or other clinical showcases and presentations.
- Generate and analyze competitive market analyses, understanding and monitoring trends and competitor data to identify business development opportunities.
- Manage existing account relationships and status including retention, ensuring provision of customer service and support to troubleshoot either clinical or technical challenges, delegating if necessary. Take action when warranted to terminate any accounts in violation of compliance with clinical or other standard protocols.
- Partner with leadership in setting annual and quarterly sales plans and growth targets, safeguarding alignment with Myomo's marketing and branding strategies.
- Complete and submit customer documentation including COE applications and contracts in a timely manner while certifying accuracy; fulfill assigned tasks on-deadline, including CRM updates, monthly reports, expense accounts, and any other documentation requested by the leadership team.
- Manage assets for each COE and clinician, including shape capture and demo kits for providers. Utilize best practices with demo devices as far as caretaking/handling, packing, and storage, ensuring that they are in strong working order and sending units in for servicing if needed.
- Plan/coordinate and participate in both local and regional industry meetings and trade shows as assigned.
- Display exceptional availability and responsiveness, utilizing communication/collaboration tools including CRM, email, text, phone calls, and voicemail daily, regularly interacting with direct supervisor, peers, clinicians, and the marketing team.
What you'll bring:
- 5+ years' experience in a clinical sales or business development role with a strong preference toward medical device or other relevant industry background.
- Ability to accommodate frequent travel. (Up to 75%.)
- Tech-forward orientation and advocacy, along with the ability to quickly become proficient with Myomo's products in order to adequately support field-based clientele.
- Strong motivation, drive, and work ethic with an emphasis on both results and clinical-informed account management, customer service, and education/ patient care.
- Bachelor's degree preferred.
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