IT Engineer Mexico (Remote)
: Job Details :

When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain's automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.

We've helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.

In 2022, we closed $185M in our Series C, led by SoftBank and B Capital.

Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world.

Let's elevate frontline work together.

As an IT Engineer on the Fountain team, you will be a key member of the technical team responsible for the day-to-day management of the company's internal IT resources and systems. The IT Engineer will help maintain and promote security best practices while owning the IT help desk. In addition, the role will be responsible for the assignment of end-user IT resources such as laptops, maintaining security and compliance requirements, and general inventory management practices across a distributed workforce. This role will support across all functions, and work closely with Compliance, Security, People Operations, and Engineering, as well as internal and external auditors to promote IT best practices.

What you'll be doing:

• Manage helpdesk processes for smooth and responsive operations, acting as Tier 1/ Tier 2 support remotely
• Onboard new hires with provisioning of computers, new accounts, and building access
• Maintaining accurate asset management inventory (computers, monitors, other hardware, software licenses)
• Create how-to guides for users as well as our internal IT team
• Administration and support of business applications such as Google Suite, Microsoft Office, Slack, Okta, Kandji, and various tools/systems
• Evolve and evangelize our employee security policies and perform security awareness training by working closely with the Security team
• Diagnose and solve problems with hardware, software, services, and networks while ensuring all services are up to date
• Occasionally monitor tickets for emergencies over weekends

What you should bring:

• 2+ years of IT, helpdesk, system administration, or equivalent experience
• Experience working in a SaaS company, preferably HR tech
• As we are a global company with English as our primary working language, fluency in English (written and spoken) is required for this role
• Strong interpersonal skills, problem-solving ability, and outstanding customer service
• Ability to work independently and with various teams, in a remote environment, across the globe
• Experience troubleshooting macOS software and hardware, and to a lesser extent, Windows machines
• Attention to detail and a thorough approach to problem-solving
• Experience with support ticketing systems such as Jira Service Desk, Zendesk, or Spoke
• Ability to work autonomously on multiple projects
• Eager to learn and grow

Hours:

• 8am - 4pm Eastern Time [NY] (6am - 2pm MX time)

Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose?

The benefits we offer in Mexico include

• FULL TIME EMPLOYMENT
• Competitive health insurance plans
• Christmas bonus
• Flexible time off
• Fountain-wide perks including paid holidays, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements.

Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

For information about how we use your information and the rights you have with respect to your information, visit our Privacy Policy .

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