Benefits:
- Flexible schedule
- Free uniforms
- Training & development
Job descriptionPosition Title: Front Desk RepresentativeRequirements: Fluent in EnglishProficient reading and writing skillsSpecial Skills: Good communication skillsStrong customer service skillsResponsibilities:Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.
- Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.
- Converts telephone inquiries into club visits.
- Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join.
- Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.
- Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.
Member Service
- Greet all members & their guests use their name and wish them a good workout
- Wish all members a fond farewell as they exit the facility
- Check Ins:
- Check in all members and guests in accordance with company procedures
- Ensure all members are participating in services and programs according to their level of membership
- Facilitate any messages on club software at member check-in
- Observes ABC screen to book kick-offs
- Facilitate all member requests or forward to a manager, assistant manager or manager on duty
Guests
- Greet all guest promptly and courteously
- Explain membership options to guests and ask if they would like to enroll
- Ensure all guests are qualified to be a guest according to our policies
- Ensure all first time guests are taken through a tour
- Follow up with all guests
Communicate special events to members and guestsDesk Duties
- Answer phones in courteous, helpful, professional manner
- Master the use of the CMS system
- Maintain professional disposition at all times
- Schedule member services: tanning, etc.
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, programs and schedules
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Employee Handbook
- Take the initiative to learn opening and closing duties
Job Type: Full-timeBenefits:
ScheduleMorning opener:arrival time Mon-Friday 4:45 amarrival time Sat-Sun 6:454/5 hours shifts availableWork Location: In personJob Type: Part-timeSalary: $14.13 - $15.50 per hourBenefits:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Garwood, NJ 07027: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person#J-18808-Ljbffr