Ecommerce Product Manager
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We are seeking a customer-obsessed Ecommerce Product Manager to support the design, implementation, and optimization of digital experiences throughout the customer journey. This high-impact role helps drive satisfaction, conversion, retention, and lifetime value for our eCommerce customers. The ideal candidate has solid product management experience, a data-driven approach, and strong empathy for the customer. You thrive in a fast-paced, DTC eCommerce environment, collaborating cross-functionally to turn insights into site improvements, scalable processes, and practical solutions.

The Ecommerce Product Manager will report to the Director, eCommerce Operations. This position will be based in our Midtown, Manhattan office on a hybrid schedule (3 days in office / 2 days WFH).

Responsibilities:

• Support the CX Product Strategy: Assist in defining and continuously evolving a customer-first vision and roadmap spanning acquisition, onboarding, engagement, and post-purchase experiences.
• Customer Journey Mapping: Identify friction points across the digital funnel and support optimization efforts to reduce churn, improve usability, and enhance satisfaction.
• UX/UI Best Practices: Ensure consistent adherence to UX/UI best practices, conversion optimization, and performance improvements across digital initiatives. 1) Develop and iterate low-high fidelity wireframes, user flows, and interface mockups to effectively communicate product concepts and requirements. 2) Translate customer insights, usability research, and business goals into engaging design templates that drive measurable outcomes.
• Data-Driven Decision Making: Analyze qualitative and quantitative data to inform product direction and measure the success of feature enhancements.
• A/B Testing & Experimentation: Plan, launch, and iterate on site tests that improve conversion, discoverability, and navigation.
• Site Maintenance & Requirements Management: Support ongoing site maintenance through requirements gathering, issue tracking, content updates, escalation resolution, and lead QA/UAT to ensure flawless delivery.
• Collaboration: Work closely with brand marketing, eCommerce, and operations teams to align roadmaps, gather requirements, and ensure seamless execution.
• Project & Workflow Management: Manage multiple digital initiatives and capacity planning efforts, establish scalable workflows, and track progress using tools like Monday.com and Teams.
• Team Leadership: Lead and mentor Web Operations Coordinators, ensuring alignment with project timelines, quality standards, and team efficiency.
• Off-Hours Support: Provide off-hours support for launches as needed.

Qualifications & Skills:

• Experience: 5-7 years of hands-on experience in web production, eCommerce product management, customer experience, site operations, or related roles, with strong knowledge of Shopify Plus and third-party apps.
• Education: Bachelor's degree in Business, Product Management, Technology, or a related field — or equivalent experience.
• Technical Skills: Strong knowledge of Shopify Plus, Liquid, theme customization, and app integrations. Familiarity with front-end development and UX/UI best practices.
• UX & Site Performance: Strong understanding of UX principles, site performance metrics, funnel optimization, and customer behavior. Demonstrate hands-on experience with design and prototyping tools (Figma, Adobe XD, etc.) to support product planning and user validation efforts.
• Analytical & Problem-Solving: Proficiency in tools like Google Analytics, heatmaps, A/B testing, performance optimization, and strong problem-solving skills.
• Project Management: Highly organized and detail-oriented, with the ability to manage multiple projects from concept to delivery. Proactive in improving processes and experienced in using tools like Monday.com to track progress, manage timelines, and drive cross-functional collaboration.
• Communication Skills: Effective communicator, collaborator, and presenter who enjoys sharing findings and actionable insights.
• Team Management: Experience managing and mentoring a Shopify-focused web team. A commitment to continuous learning, staying updated on Shopify Tech Stack enhancements and best practices.
• Adaptability: Ability to work under tight deadlines and thrive in a dynamic, small-team environment. Be solutions-oriented, with the ability to adjust to shifting project requirements.

Benefits Include:

• Comprehensive Medical, Dental & Vision offerings
• 401k Plan with company match
• 15+ Paid Holidays
• Summer Fridays
• 15 PTO days
• Company paid life insurance at 2x salary
• Employee Discount
• Pet Insurance
• Salary range $85,000 - 130,000

Company Overview:

Established in 2005, Marc Fisher Footwear company is a leading full-service, product-driven fashion footwear company with knowledge and expertise in design, sales, sourcing, distribution and marketing – all with dedicated and strategic direction for each brand within the portfolio, which includes GUESS, G by Guess, Nine West, Tommy Hilfiger, Earth, Calvin Klein, Hunter Boots, Rockport, Bandolino, indigo rd., Unisa, Kenneth Cole Men's, and Easy Spirit along with the namesake brands – Marc Fisher and Marc Fisher LTD.

Our diverse portfolio of globally recognized brands – available domestically and internationally via wholesale and retail channels – consistently meets the widest range of consumers' fashion footwear needs, from classic to contemporary, sport to dress, men's to women's. Headquartered in Greenwich, Connecticut, with showrooms in New York City, Marc Fisher Footwear is sold worldwide through department stores, specialty stores and e-commerce channels.

Marc Fisher Footwear is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Vet/Disabled.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesWholesale Footwear

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Paid maternity leave

Paid paternity leave

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