Server Systems Engineer
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Join to apply for the Server Systems Engineer role at Epic

Join to apply for the Server Systems Engineer role at Epic

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.As a Server Systems Engineer, you will enable our customers to keep their systems up and running in optimal condition so that they can provide amazing care with the help of our software. Unlike other customer service roles, this position will truly challenge even the most seasoned technical employee to troubleshoot and problem solve deep within the code. You'll have a hand in the development of tools to support operating systems, troubleshoot and debug in the already established code, and monitor overall system health for some of the largest healthcare organizations in the industry. You will work alongside customer analysts and database administrators (DBA) to deploy and maintain the platform that Epic runs on ensuring that healthcare organizations are able to provide around-the-clock care.Being one of the first teams at Epic to work with new customers, you'll be designing their server infrastructure and building their database from scratch. That relationship will continue over their lifetime with Epic, as you make your customers successful by providing them with the right tools and supporting them in crises. You'll guide them through disaster and contingency plan creation, develop and share expert knowledge in systems and database administration, coordinate with third party hardware vendors, and have the opportunity to work with systems on a scale that is pushing the edge of technology.The work our Server Systems team does touches every area of Epic—you'll have opportunities to collaborate with developers, technical support, software testers, and implementation specialists across the company. You'll be able to focus and grow your skills in at least one of those areas—we have scripters and documentation specialists, developers and technical support gurus. You'll build valuable industry-wide skills within the field of Information Technology doing high stakes, critical work that allows healthcare providers to better do what they do best: take great care of patients.Live affordably in a city known for its rising tech talent.Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).More than just important work.Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they're prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you'll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at

• Bachelor's degree in Math, Physics, Engineering, MIS, or other hard science preferred
• A history of academic and professional success
• Knowledge of UNIX, Linux, Windows, database management systems, or scripting in Perl or Korn shell is a plus, but is not necessary
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• COVID-19 vaccination

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesSoftware Development and Information Technology & Services

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