Office Associate
: Job Details :

Benefits:

Company parties

Free food & snacks

Paid time off

Job Summary

We are seeking a Office Associate to join our team. In this role, you will be responsible for coordinating and dispatching towing operations, ensuring efficient and timely responses to service requests. This role involves managing communication between customers, drivers, and support staff to facilitate smooth operations and prompt service. The ideal candidate will be highly organized, able to multitask in a fast-paced environment, and possess strong problem-solving abilities.

Responsibilities

Receive a high volume of inbound calls and service requests, these will be emergency & non-emergency requests

Receive, prioritize & dispatch tows/vehicle service requests

Identify the reason for the customer's call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Ensure all dispatching activities comply with local regulations and company policies, including vehicle towing protocols and safety standards

Communicate clearly and courteously with clients, assist customers in understanding the towing process, handle their concerns professionally, and provide excellent customer service

Interpret documents such as vehicle registration cards, vehicle titles, information exchange forms, bills of sale, etc.

Perform basic math skills to include addition, subtraction, multiplication, and division

Interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ensure that all information is entered into the dispatch/billing system

Employee will be required to collect paperwork & payments & run credit card payments

Establish financial responsibility, if any, and gain acknowledgement of the same from the customer

Utilize GPS and dispatch software to monitor driver locations, job status, and route efficiency

Physical Requirements

Ability to sit for extended periods and handle multiple screens or devices simultaneously

Work Environment

Fast-paced towing/transportation dispatch office with frequent phone communication

The office is open 365 days a year: Monday-Friday from 08:00am - 05:00pm, Saturday-Sunday 08:00am - 12:00pm, and select Holidays 08:00am - 12:00pm. The shift is Monday-Friday weekly with a rotating weekends.

Qualifications

Some college or skilled training beyond High School

Previous experience in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Multitasking abilities is essential

Ability to operate without assistance - Microsoft Office (Word, Excel, Outlook, etc.)

Highly organized with the ability to prioritize projects and manage time effectively

Excellent time management skills

Understanding of active listening techniques

Ability to work well under pressure & in fast paced/diverse environment

Know geographical area as well as ability to read maps

Benefits & Pay Rate

Can be discussed during interview process