Instructional Support Associate
: Job Details :

Job Description - Instructional Support Associate (2502310)

Instructional Support Associate

Required Qualifications (as evidenced by an attached resume):Bachelor's Degree (foreign equivalent or higher). Experience working with word processing, spreadsheet management, electronic messaging and internet applications, e.g., Microsoft Word, Excel, PowerPoint, Google Apps. Strong customer service experience in a related customer-focused field (hospitality, education support).Preferred Qualifications:Experience working in a library (academic or public). Experience using databases or online platforms, statistics and scheduling software tools, and office productivity software. Experience with library services platforms such as Sierra, Alma, I3.Brief Description of Duties:This position oversees and participates in the stacks maintenance and delivery operations in University Libraries locations. Under the direction of the Head of Access Services, the incumbent supervises library personnel and student employees to ensure high quality collection integrity by maintaining patron services at the North Reading Room or assigned service desk, participates in stacks maintenance, ensures the timely delivery of requested material in support of library services such as interlibrary loan, document delivery and reserves and relevant statistics. Requires advanced knowledge of library services platform (LSP) software, circulation, interlibrary loan and reserves policies and procedures and high-quality customer service at the library service points. The ability to learn new software applications and learn new technology.

Duties:

• Coverage of the Library Services Desk including circulation of library materials, answering library user questions in person and by phone while referring more complex reference questions to Reference staff.
• Assist with all aspects of Circulation Services.
• Assist patrons at the public computers. Knowledge of Access Services policies.
• Maintain appropriate statistics using the library services platform (LSP) program.
• Responsible for opening and closing the library as needed.
• Respond to inquiries related to circulation, resource sharing, reserves, basic reference questions and problems according to established procedures, practices and service policies.
• Direct users to appropriate resources within the library and on campus.
• Train, supervise and assign daily work to student workers.
• Coordinates and participates in the daily operations in support of stack maintenance and delivery functions.
• Assign and monitor the daily work of shelving and delivery.
• Maintain appropriate statistics regularly and meet benchmarks for area.
• Respond to queries about Access Services policies.
• Full working knowledge of the library services platform, including all functions in regard to patron files.
• Monitor the borrowing of library materials by determining the eligibility of borrowers.
• Facilitate the response to library maintenance issues and referral to proper personnel.
• Assist with the supervision of student employees, including training, scheduling, assigning and reviewing tasks, coordinating with other staff on performance assessment and monitoring work-study balance.
• Assist with the timely processing of resource sharing and reserves requests, including retrieving material, checking material in/out, labeling, scanning, and preparing for shelving or delivery.
• Manage assigned workflow tasks in Alma.
• Maintain communication with other AUS team members in the workflow to ensure the timely completion of requests.
• Be knowledgeable about resource sharing and reserves policies and be able to respond to basic inquiries.
• Maintains technical competency and skills through professional development opportunities.
• Participate in department and University-wide committees, events and professional organizations.
• Other duties as assigned as appropriate to rank and departmental mission.

About the Libraries

The University Libraries are an essential partner in Stony Brook University's mission of global leadership in research, discovery, and learning, positioning ourselves as the hub of collaboration, digital innovation, open scholarship, and creativity. We provide the best possible access to a wide-range of resources in multiple formats and world-renowned special collections and actively contribute to student success and faculty productivity through teaching and research services in alignment with the University's strategic priorities. Our strategic vision is to embrace innovation and AI as key components in achieving our goals. As the largest academic research library on Long Island, the Libraries serve as a vital resource for regional and global communities. The Libraries' strategic plan can be found here:

The University Libraries play a key role in advancing the University's commitment to furthering diversity, equity, inclusion, and accessibility in our spaces, collections, services, and outreach. We have a strong commitment to diversity, equity, inclusion, and accessibility values in our hiring, training, and daily work practices where differences are acknowledged, respected, and celebrated. We welcome candidates who genuinely embrace the empathy, courage, self-reflection, and intentionality of a diverse and inclusive workplace to apply.

Special Notes:This is a full-time appointment. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.In addition to the employee's base salary, this position is eligible for $4,000 UUP annual location pay, paid biweekly.Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.For this position, we are unable to sponsor candidates for work visas.Resume/CV and cover letter should be included with the online application.Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) ###-#### or visit OEA .In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here .Visit our WHY WORK HERE page to learn about the total rewards we offer.#LI-TG1

Job Number:

Job Number:2502310

Official Job Title : Instructional Support Associate

Job Field

Job Field: Administrative & Professional (non-Clinical)

Primary Location

Department/Hiring Area : University Libraries/Access & User Services

#J-18808-Ljbffr