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About CampusCampus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven't. Traditional college hasn't kept up with the aspirations of today's students—and they can't afford to wait.

About CampusCampus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven't. Traditional college hasn't kept up with the aspirations of today's students—and they can't afford to wait.At Campus, we've built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024.We're backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O'Neal, and others.The world has changed. Higher ed needs to catch up, and we're leading the way - come join us!About The TeamThe IT team at Campus plays a critical dual role providing responsive, hands-on support to both our students and faculty, as well as to our internal corporate staff. As one of the most visible and relied-upon teams in the organization, we pride ourselves on being approachable, solutions-oriented, and committed to delivering an exceptional support experience. We understand that technical issues can be frustrating, and we approach every challenge with patience, empathy, and persistence. If there's a problem, we don't rest until it's solved.About The RoleWe are seeking an IT Specialist to support students and faculty with technical issues in a fast-paced environment. You will be the go-to person for troubleshooting devices such as chromebooks, hotspots, and iPhones, while also managing Google Workspace accounts.You're Excited About This Opportunity Because You Will…

• Respond quickly and accurately to student and faculty tickets and phone calls
• Serve as a knowledgeable and approachable resource for technical issues
• Help students troubleshoot devices such as Chromebooks, hotspots, and iPhones
• Support Google Workspace management for students, including name changes and password resets
• Order and manage replacement tech for students as needed
• Be a cross-functional partner with Admissions, Student Success, IT, and Onboarding teams

We're Excited About You Because…

• You have experience with Google Workspace
• You're familiar with Chrome OS, particularly in an educational environment
• You've worked with Zendesk or a similar ticketing system
• You are patient and supportive, especially when troubleshooting with students or faculty
• You are a natural problem solver who values accuracy and enjoys finding solutions
• You are punctual and reliable with your time and commitments
• Required: At least 2 years of relevant experience

What You'll Get

• A compensation package that includes a base salary ($55,000 - $60,000) + equity grant
• Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location.
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• Fertility benefits via Carrot
• Flexible working hours & a hybrid work schedule (Mon & Fri remote, Tues-Thurs in-office)
• “Take what you need” PTO + paid holidays
• In-office lunches for our Atlanta office
• Social events - happy hours, birthday celebrations, holiday parties, & more!
• Opportunity to make an impact – you'll be an integral player in bringing our vision to life

Where we're located: Buckhead, ATLAt this time, we are unable to provide visa sponsorship or immigration support for this position. Candidates must have current and ongoing authorization to work in the United States without the need for sponsorship now or in the future.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesHigher Education

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