Desktop/Workstation Specialist - PA, Onsite
: Job Details :

Desktop/Workstation Specialist - PA, Onsite

This requisition requires only a virtual interview via Teams with video-enabled.

Client would prefer candidates local to the Harrisburg, PA Area.

Start date for this position is as soon as possible.

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.). The candidate will be responsible for maintaining device compliance and health; this includes tracking down PCs that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Monitor incident queues for issues and take ownership and assist customers as required.

Keep all support tickets up to date and well documented.

As required, provide documentation on issue resolution for other teams.

Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

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