Join to apply for the Returns Specialist role at Heritage Auctions
Heritage Auctions, headquartered in Dallas, Texas, with offices worldwide, is the largest auction house founded in the U.S., serving over 50 categories including Coins, Sports, Comics, Jewelry, Fine Art, and more.
Job Summary: As a Returns Specialist, you will manage the return process for auctioned items, ensuring client satisfaction and efficient resolution of return requests. Responsibilities include overseeing return and dispute resolution, working closely with clients, internal departments, and logistics partners to ensure timely and professional handling of returns.
Benefits:
- Medical, Dental, Vision coverage
- Paid Time Off (PTO)
- 401(k) Savings Plan
- Daily Pay: Access your earned pay when needed
Location: Near Dallas/Fort Worth International Airport, at the NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane.
Compensation: Based on experience
Essential Duties & Responsibilities:
- Manage return requests, assess validity based on policies, investigate claims related to misrepresented, damaged, or lost items.
- Maintain high customer satisfaction with professional, empathetic communication.
- Document all communications and return information meticulously.
- Coordinate return shipping, work with warehouse for tracking and proper handling, ensure compliance with auction terms.
Requirements:
- High school diploma required; degree in business, art history, or related field preferred.
- 2+ years in returns, customer service, or dispute resolution, preferably in auction, e-commerce, or luxury goods.
- Experience in email/chat communication (2+ years).
- Proficiency in Microsoft Outlook and Excel.
Skills & Abilities:
- Excellent verbal, written, interpersonal communication.
- Client-focused attitude, positive, dedicated to satisfaction.
- Strong organizational and multitasking skills.
- Critical thinking and problem-solving ability.
- High attention to detail.
Preferred:
- Knowledge of auction standards, art handling, collectibles.
- Multilingual skills are a plus.
Work Environment:
- Ability to work independently in a fast-paced setting.
- Must lift up to 50 lbs daily.
- Availability for extended hours and weekends.
Heritage Auctions encourages applications from diverse backgrounds. EOE
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