POSITION OVERVIEW:
Lead employees to ensure customer satisfaction by moving all shipments on time and damage-free.
ESSENTIAL FUNCTIONS:
Lead, manage, educate, and develop company employees, focusing on retention and growth.Supervise and direct employee work, including pre-shifts, with a focus on quality, customer deliverables, and safety, identifying and overseeing improvements.Actively monitor, record, and educate employees about unsafe acts/conditions, correcting immediately with appropriate corrective actions, and providing feedback and follow-up.Plan daily manpower needs and set schedules to ensure timely and damage-free delivery and pickup of freight.Communicate job assignments clearly and coordinate with all employees.Monitor service freight and ensure compliance with cut time standards.Identify opportunities to reduce costs and improve efficiencies while maintaining safety standards.Assist customers with rate quotes, claim information, and appointment setting.Monitor performance data and gather information for reporting.Build positive relationships and communication with all business partners to meet service standards.Identify freight with incorrect weight or classification.Ensure all OS&D (Overages, Shortages, and Damages) are identified and processed properly.Perform administrative functions as required.Comply with all applicable laws, regulations, policies, and procedures.Perform other duties as required.QUALIFICATIONS:
- High school diploma or equivalent.
- Ability to travel as needed.
- Good written, verbal, and interpersonal communication skills.
- Thorough knowledge of LTL industry, DOT rules, OSHA laws, hazardous materials regulations, NMFC, tariff rules, and company policies (preferred).
- Ability to work independently and as part of a team.
- Strong organizational and multi-tasking skills.
- Knowledge of Microsoft Office and internet.
WORKING CONDITIONS:
- Dock environment with exposure to weather, fumes, dust, noise.
- Variable hours based on operational needs.
- Frequent contact with personnel in a fast-paced, deadline-driven environment.
Preferred Qualifications:
Additional qualifications may be considered.
Pay Transparency & Additional Details:
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. For assistance in applying, contact 800-###-#### or ...@freight.fedex.com.
Discrimination based on discussing or disclosing compensation is prohibited, except as legally permitted.
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