Workstation Specialist
: Job Details :

RoundTable Technology is a growing IT company offering premier managed IT services to nonprofits. We are headquartered in Frisco, Texas with offices and staff in Maine, New York City, Connecticut and the Philippines.

Wanted: Customer Focused Workstation Specialist

Are you a customer service oriented team player with a passion for technology who knows how to communicate effectively, demonstrate confidence and make customers feel that no matter what, we will find a way to solve their problems? Do you look forward to the next opportunity to solve a problem? Are you passionate about documentation and accuracy?

For the customer focused professional who said “yes” to all of these questions, we'd like to meet you.

We are a small, fast-growing Managed Services Provider that needs an IT Professional to join our Customer Success team who services small to medium sized businesses in the Maine, Dallas-Fort Worth Texas, New York, NY area and occasionally Stamford, Connecticut locations. Ideal Candidates would have several years of work history with an MSP with knowledge across a wide range of business technologies. Applicants should have a minimum of 3+ years of experience.

In this position you will work with a fantastic group of colleagues who embrace continuous improvement and learning. We share our knowledge to grow the team and expand our expertise. We are one of the most successful MSPs in our target space and have an excellent reputation and client base. If you enjoy a culture of customer service, collaboration and learning, you will find our organization to be a thrilling opportunity and a wonderful place to call home.

Role Overview

In this position, you will play a crucial role in ensuring the smooth functioning and optimal performance of our clients' new workstations. You will be responsible for coordination of scheduling new workstation set-ups with our Rapid Response Team, set-up and configuration of new workstations, creating and updating of client documentation, and providing white-glove onboarding to users of new systems. With your in-depth knowledge and problem-solving skills, you will lead efforts to enhance processes, implement best practices, and deliver top-notch customer service.

Primary Responsibilities

• Configure and deploy new workstations for clients according to established standards and procedures.
• Create and securely distribute new accounts for devices, software applications, email, and file sharing.
• Install and configure operating systems, software applications, and peripheral devices (such as printers, scanners, etc.).
• Ensure proper security measures are implemented on all workstations, per client need and following RTT best practices.
• Collaborate with clients and internal teams to gather requirements, assess needs, and provide recommendations for workstation configurations.
• Document all workstation configurations, installations, and troubleshooting procedures.
• Provide training and white glove onboarding to end-users on workstation setup, usage, and best practices.

• Participate in new client onboardings as needed.
• Back up primary onboarding coordinator for vacation/sick day coverage.
• Assist with process documentation and client documentation as needed.

• Collaborate with cross-functional teams, including Customer Success Managers, Strategic Services, Tech Ops and Support teams, to ensure seamless support of client networks and endpoints.
• Communicate project status, risks, and issues to client stakeholders and internal teams, providing regular updates and ensuring expectations are managed.
• Act as a technical point of contact for clients and internal teams, offering guidance and recommendations.
• Stay current with industry trends, technologies, and best practices related to workstation setup and configuration.
• Demonstrate a learning mindset and a commitment to personal growth and development by seeking out training opportunities and actively learning.
• Actively participate in RTT's culture, including demonstrating and modeling our core values.

Qualifications

Schedule

This is a salaried position with general hours of 40-45 hours per week. The manager determines the Final Shift schedule, which will generally be a US day shift with East Coast Hours.

Location

This job is classified as a remote position.

Salary Range: $45,000- $65,000

Long & Short-Term Disability

Life Insurance

401k with Matching

Reimbursement for traveling, certs, and training

PTO days & Holidays

Success in this role will be rewarded with a competitive salary and generous benefits package.

RTT is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age (40 or older), disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. RTT is committed to providing IT employment opportunities to Women and Underrepresented Minorities in the IT industry.