Distant Receptionist / Appointment Scheduler at Service Middle Professional
: Job Details :

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Have you ever had your heater cease working and couldn't get an HVAC firm to reply their cellphone? Has your bathroom overflowed and you couldn't discover a plumber obtainable within the subsequent few weeks? Did you wish you had somebody around to assist and let you know everything was going to be okay? THAT'S US!

Service Center Professional started as just an idea 5 years ago, and we have watched it grow organically and quickly since then! It is an indescribable feeling watching our clients' small businesses grow and knowing we're a HUGE part of it. Having a supportive and fun team environment is essential to us, especially since we're all remote. Our vision is to create a win-win-win environment, where our business grows with our clients' businesses, and our agents grow right alongside them. This position is 100% remote, including all training. If you're the right fit, we'll invite you to shadow one of our agents for a half hour to get a ‘day-in-the-life' view of what we do to ensure it is for you!

To sum it up, our jobs are to be the front desk ambassadors for our clients. We answer their phones, use scripts to provide answers to callers, and book appointments for individuals seeking services. We're the superheroes of the home and personal services industries!

Minimum Qualifications:

• High School Diploma or GED
• Live in the US (currently, we are unable to hire agents from California, Colorado, Washington D.C., Florida, Illinois, New York, Oregon, or Washington)
• Do not have a second job
• Type at least 40 words per minute with 100% accuracy
• Minimum of 25 hours per week
• Comfortable navigating browser-based computer applications
• Minimum 1 year of direct customer service experience
• Friendly and personable in your human interactions
• Reliable and punctual
• Ability to contribute positively to a non-chaotic work environment
• A personal computer that meets the following minimum requirements:
• Windows 10 or 11
• 16GB RAM
• Intel Core i5-4440, CPU 2.10 GHz
• 2 monitors
• Hardwired internet connection of at least 40 MBPS
• A webcam plugged in and available for verification

Job Duties:

• Answer phones for small businesses, averaging about 5-10 calls per hour
• Respond to leads to schedule appointments, quotes, and estimates
• Use various calendaring and customer-relationship management (CRM) software
• Multi-task between talking on the phone and typing on the computer
• Work in a fast-paced environment
• Communicate transparently with management

Benefits:

• Work in an environment surrounded by people who want to help others
• Work from anywhere with an internet connection
• Noise-canceling software provided
• Starting pay of $16 per hour during training
• Wage increases awarded quarterly
• Annual profit-sharing bonuses based on performance
• Bonuses for employee and new client referrals
• Supervisors start at $20 per hour
• Medical insurance with a 50/50 employer match for full-time employees
• W2, bi-weekly paid positions with full and part-time hours

If you're interested in a job that you truly look forward to, apply today! We can't wait to meet you.