Returns Specialist
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What makes ABW Appliances a better place to work? That's easy! We're vibrant, we're growing, and we're employee centered. With five locations across Northern Virginia, DC, and Baltimore Metro area, ABW is the professional choice for premium appliances. For decades, we've been the trusted luxury appliance provider for multi-family, production, and custom home builders—as well as designers, architects, and trade professionals.

Family-owned and proudly local since 1968, ABW Appliances, “Appliances A Better Way,” has grown into an industry leader. We provide the best in luxury appliances, quality appliance installation, and dependable service within the Northern Virginia, DC, and Baltimore metro area. Now we are bringing our signature high-end service to the retail appliance market, and that's where you come in…

ABW Appliances is currently seeking a professional, highly self-motivated Returns Specialist. Dependability, punctuality, and a positive attitude are key to success in this role—and in our company culture.

If you are interested in joining a growing company that is a leader within the industry, providing every client with the best experience from start to finish, then this is the right opportunity for you!

Position Summary

The Returns Specialist is responsible for managing product returns, ensuring compliance with warranty policies, and coordinating replacements or repairs for defective appliances. They work closely with customer service, logistics, and warehouse teams to streamline the returns process and maintain customer satisfaction.

Essential Functions

• Process and document appliance returns, ensuring accuracy in tracking and reporting through RMA requests.
• Verify returned items against warranty terms and company policies.
• Coordinate with service team and warehouse to assess returned appliances for repair or replacement.
• Communicate with vendors regarding return procedures, warranty claims, and resolutions.
• Maintain compliance with industry regulations and company return policies.
• Work with inventory teams to manage returned stock and minimize losses.
• Identify trends in returns and provide insights to improve product quality and reduce return rates.

Qualification Requirements

• Minimum two years of Purchasing/Inventory Control experience. Appliance industry experience a plus.
• High school diploma or equivalent; additional education or training in business a plus.
• Knowledge of Google Workspace and Microsoft 365.
• Strong attention to detail and problem-solving skills.
• Experience with inventory management systems or return processing software.
• Excellent customer service and communication abilities.
• Ability to work in a fast-paced environment and collaborate with multiple departments.

Position Details

• Job Type: Full-Time
• Schedule: M-F, 9am – 5pm
• Salary: $52,000/year – Salary is negotiable based on individual qualifications, such as job-related skills, experience, and relevant education or training.
• Benefits: Competitive benefits package including medical, dental, vision, 401k with employer match, short-term and long-term disability, life insurance, and paid leave (vacation, personal, and some holidays).

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