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The Lloyd Hotel in Stamford, CT is looking for a full-time Night Auditor.
Role Responsibilities
- Responsible for the prompt, efficient, and courteous check in and check out of guests.
- Ensure efficient communication with team members, vendors, and guests.
- Maintain a welcoming attitude and respond to all service questions and requests.
- Responsible for safeguarding both the hotel's guests and its assets by following all established in the hotel's policies and procedures.
- Responsible for collecting payment for services rendered during a guest stay, and for meeting many other guests needs during their stay.
- Responsible for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards.
- Ensuring your uniform, personal appearance, and communications are professional.
- To take accountability for the total hotel operation during the overnight shift.
- Ensure that all hotel guests receive warm, friendly, professional and efficient reception and departure service during the overnight shift consistent to the established standards of the hotel.
- To be fully aware of all hotel reservations procedures, credit policies, room rates, availability restrictions, confirmation and cancellation policies.
- To be fully aware of all hotel services and facilities and be able to promote them whenever possible.
- To ensure that overnight activities ensure the highest levels of safety and security of hotel guests and employees.
- To be fully aware of and maintain communication with Restaurant night management regarding closing times and procedures.
- To supervise and direct the activities of other hotel overnight staff members.
- To ensure that all night audit functions are successfully completed as established by process all hotel accounting functions as set out by the General Manager.
- Be fully conversant and be able to operate all functions of the hotel's Property Management System.
- To ensure the professional handling of all late room and cancellation, no shows.
- To exchange and compile Occupancy Report for the chosen hotels within the vicinity.
- To have general knowledge of hotel's operating systems such as Air Conditioning, Heating, etc and be able to report and describe any malfunctions to “on call” Engineering Department.
- To be fully aware of and able to operate hotel switchboard, facsimile and paging system to the established hotel's standard.
- To maintain communication with the Front Office by recording all relevant information in EOS Report.
- To perform handover with AM Front Office Manager/Shift Leader.
- Ensure that all overnight reports are compiled and distributed accurately and on time.
- To be fully aware of and strictly observe at all times, fire safety, precaution and evacuation procedures.
- To exhibit sound professional judgment, adhering to established hotel standards, when accepting any “walk-in” guests.
- To accept other duties that may arise from time to time that will ensure the continued efficient operation of the Front Desk.
- Ensure that all Front of House areas are kept clean and tidy creating a professional impression for all guests and employees.
- To be fully aware and adhere to Health Safety and Fire Procedures.
Qualifications
- Ability to work from 11pm - 7am, on weekends and some holidays.
- Customer Service and Hospitality experience preferred, not required.
Seniority level
Employment type
Job function
- Management and Manufacturing
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