Information Technology Support Specialist
: Job Details :

Company Description

For more than a decade, Island Exterior Fabricators (IEF) has operated as a privately owned practice specializing in the delivery of bespoke, high-performing prefabricated facade systems. Our 50-acre manufacturing campus is headquartered in Calverton, New York, and supported by design and engineering offices in Manhattan, Boston, and Hartford.

Our organization is fully self-sustained, supported by state-of-the-art equipment and facilities that enable us to deliver a high-quality product. Our production capabilities, installation network, and bonding capacity allow Island to complete large-scale, complex projects in a timely, efficient manner.

Job Summary: As an IT Support Specialist at IEF, you will be accountable for providing first-line technical support to employees across the organization. As an IT Support Specialist, you are responsible for troubleshooting hardware and software issues, supporting IT infrastructure, and ensuring reliable access to systems and tools. You will play a key role in maintaining technology uptime and enhancing user productivity.

Accountabilities:

• Respond to IT support tickets, emails, and walk-up requests in a timely and professional manner.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and network access.
• Escalate unresolved issues when necessary.
• Set up and configure new equipment, including imaging, software installation, and user account setup.
• Maintain and update software, drivers, and system configurations as needed.
• Track IT inventory and assist with hardware lifecycle management.
• Manage user accounts in Active Directory, Microsoft 365, and other business systems.
• Ensure secure access by applying appropriate permissions and multi-factor authentication protocols.
• Monitor system performance and identify recurring technical issues.
• Document support procedures, system configurations, and troubleshooting steps.
• Maintain records of support requests and resolution outcomes for reporting and trend analysis.
• Provide friendly, patient, and effective support to users at all levels of technical ability.
• Train end-users on basic IT procedures, tools, and security best practices.
• Support IT onboarding and offboarding processes for employees.

Authorities:

• Access and manage user accounts, devices, and software configurations within assigned permissions.
• Perform software installations and equipment setups based on company standards.
• Recommend hardware replacements or upgrades when recurring issues are identified.
• Escalate critical or unresolved issues as appropriate.

Skills:

• CompTIA A+, Microsoft Certified Professional, or similar certifications, a plus.
• Experience with Active Directory, ticketing systems, and remote support tools.
• Strong customer service skills and ability to work independently.

Minimum Qualifications:

• Associate's degree in information technology or related field, or equivalent experience.
• 1–3 years of experience in IT support or helpdesk role.
• Familiarity with Windows and macOS operating systems, Microsoft 365, and basic networking.

Salary Range: $75,000-$93,000

Location: Calverton, NY

Schedule: (Hybrid)

Benefits: 401(k) matching, AD&D insurance, Dental insurance, Family leave, Flexible schedule, Flexible spending account Gym membership, Health insurance, Health savings account, Life insurance, Paid time off, Parental leave, Professional development assistance, Vision insurance.

ADA Requirements: The position requires the ability to sit or stand for extended periods while using a computer, along with sufficient manual dexterity to operate computers, mobile devices, and related IT equipment. The role may occasionally involve lifting or moving equipment weighing up to 25 pounds, as well as bending, crawling, or climbing—such as accessing under desks or server racks. Candidates must possess the ability to concentrate, troubleshoot, and solve problems in a fast-paced environment, demonstrating strong verbal and written communication skills. The role also demands effective task prioritization, management of multiple simultaneous support requests, and a capacity to quickly learn and adapt to evolving technologies and tools.

Island Exterior Fabricators is an equal-opportunity employer. We offer a welcoming and inclusive environment. All applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.