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The Office of the District Attorney, Bronx County (“BXDA”), is committed to ensuring public safety and promoting justice for the Bronx community of over 1.4 million residents. BXDA focuses on assisting crime victims and ensuring fairness for defendants, striving for excellence in representing the community.
We are seeking experienced and enthusiastic IT Service Specialist I who will:
Job Responsibilities
Serve as the first point of contact for end users seeking technical assistance via phone or email.Provide setup and maintenance support for desktops, laptops, and VoIP phones.Install and configure workstations for new users and relocate equipment as needed.Install and configure Windows OS, endpoint security, and Microsoft Office products.Perform remote troubleshooting and guide users through problem resolution.Escalate unresolved issues to higher-level support teams.Document issues and resolutions in the ticketing system.Update inventory and support information regularly.Gather user feedback for IT improvements.Support new applications and assist with testing and rollout.Collaborate with vendors and internal teams to resolve issues.Participate in projects to implement new IT solutions.Provide training and documentation for applications and systems.Maintain comprehensive documentation for configurations and troubleshooting.Contribute to IT service management process improvements.Communicate support status and updates to stakeholders.Minimum Qualifications
- High school diploma or equivalent plus three years of community-related experience, or
- Equivalent education/experience as above.
Preferred Skills
- Bachelor's degree in IT, CS, or related field; relevant certifications (e.g., ITIL, CompTIA A+) are a plus.
- Experience in application support, especially in level 1 support roles.
- Proficiency with Windows 10/11 and software applications.
- Strong troubleshooting and communication skills.
- Experience working with vendors and internal teams.
- Ability to manage multiple priorities effectively.
Additional benefits include eligibility for federal loan forgiveness programs. City residency is not required. The City of New York is an equal opportunity employer committed to diversity and inclusion.
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