Academic Program Specialist
: Job Details :

Job Description Summary

Organization's Summary Statement: Under general supervision, independently and cohesively coordinates the operational tasks involved in the day-to-day administration of the Office of Registrar. This position is essential to the everyday operations of the office of Registrar. The accuracy of student records, support of academic programs and services in various populations including students, advisors, and administrative offices.

Primary Responsibilities:

• Receives, screens, and responds to inquiries on the phone or in writing. Provides general information about the University of Maryland Eastern Shore Office of the Registrar such requirements, basic academic policies, and general program content.
• Coordinates administrative processes involved in supporting academic programs and support services to a variety of populations, including students, advisors, and administrative offices which typically include Financial Aid, Admissions, Students Accounts, etc. in an effort to resolve registration, graduation, course substitutions, grading questions, and concerns.
• Ensures that all required forms and documentation are complete and that student records are accurate. Compiles, updates, and maintains all records related to assigned administrative processes.
• Provides clerical and administrative day-to-day operational support to the Office of the Registrar.
• Assists in planning and coordinating of Registrar related activities involved in organizing lectures, conferences, seminars, workshops, symposiums, and special events such as graduation.
• Assist in managing registration-related functions and record keeping, regularly handling confidential and sensitive student records and academic performance information and is responsible for creating and updating process documentation.
• Compiles statistics, analyze situations, facts, and information from a wide variety of sources to serve various constituents. Present information in table or chart format and prepare for evaluation, compliance and survey participation purposes.
• Utilize specific knowledge of related regulations to interpret and clarify policy and procedures which impact student records.
• Serves as a liaison between students or faculty and department staff regarding student records, and other administrative matters.
• Perform other Student Enrollment and Experience Division related assignments as required.

Required Minimum Qualifications:

• Bachelor's degree.
• One year experience in administrative staff work.
• High level of flexibility

Required Knowledge/Skills/Abilities:

• Ability to work well under strict deadlines and tight time constraints.
• Strong proofreading skills and detail orientation.
• High comfort level with computer and word processing programs, especially Word and Excel.
• Good research skills.
• Strong organizational skills.
• Ability to communicate well orally and in writing.
• Strong customer service skills.
• Ability to project a professional image and demeanor at all times.

Physical Demands:

• May require extended periods of sitting at desk.
• May require lifting up to 25 lbs.
• Requires communication with a variety of constituents externally and internally.
• Requires operation of a variety of office equipment.

Preferences:

• One year experience in administrative staff work or required coursework/certification and or specialized skills/training.

Licenses/Certifications:

Education: Bachelor's degree from an accredited college or university.

Experience: Two (2) years of experience providing counseling or advising services.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

Knowledge of best practices in advising and counseling.

Knowledge of career and cultural options available to students.

Skill in oral and written communication.

Skill in the use of Microsoft Office products.

Ability to interpret and apply policies, procedures, regulations, and laws.

Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.

Required Application Materials:

Cover letter, resume, and the names of three current professional references including e-mail address, and telephone number. All applicants must apply using the new online application system. Please visit to apply.

Best Consideration Date: 02/10/2025

Posting Close Date: N/A

Open Until Filled: Yes

Department: UMES-VPSA-Admissions & Recruitment

Worker Sub-Type: Staff Regular

Salary Range: $44,948 - $50,000

EEO Statement: UMES is an EEO/AA employer and will not discriminate against any employee or applicant because of race, age, sex, color, sexual orientation, religion, national origin, marital status, genetic information, or political affiliation. Minorities, women, veterans, and persons with disabilities are encouraged to apply. The successful candidate must be able to show acceptable documentation establishing the right to accept employment in the United States of America without employer sponsorship.

Diversity Statement: The University of Maryland Eastern Shore (UMES) is an equal access, equal opportunity institution fully committed to diversity in education and employment. All students, employees, and the campus community at UMES are valued, respected, and have the opportunity to receive an equitable experience in an inclusive, welcoming environment of openness and appreciation.

Title IX Statement: It is the policy of the University of Maryland Eastern Shore (UMES) to comply with Title IX of the Education Amendments of 1972, which prohibits discrimination (including sexual harassment and sexual violence) based on sex in the University's educational programs and activities. Title IX also prohibits retaliation for asserting or otherwise participating in claims of sex discriminations or harassment.