Member Service Representative-Contact Center
: Job Details :

Member Service Representative-Contact Center

Kickstart Your Career with Kohler Credit Union!

Are you ready to begin a rewarding career with a member-focused financial institution? Kohler Credit Union is currently seeking a Full-Time Member Service Representative for our Contact Center - no prior experience needed! This is a great opportunity to grow professionally within a company that's deeply committed to supporting both its members and its community.

In this role, you'll become a key player in guiding individuals through their financial journey-answering questions, resolving issues, and offering tailored solutions. You'll be part of a team that prides itself on exceptional service and a supportive environment.

We offer more than just a job-we provide a workplace that values balance and employee well-being. With a starting wage of $20/hour, flexible scheduling, and generous paid time off! Our comprehensive benefits package includes medical, dental, and vision insurance, a 401(k) with company match, life insurance, tuition assistance, and more.

Join a culture where inclusion, development, and teamwork are at the core of everything we do.

Role Overview: Contact Center Member Service Representative

Do you enjoy providing helpful solutions and delivering top-notch service? Kohler Credit Union is looking for enthusiastic individuals to join our Contact Center team. You'll assist members through various channels-phone, chat, email, and secure messaging-resolving issues, completing account requests, and recommending products that align with their financial goals.

Key Responsibilities:

• Member Support: Respond to member inquiries with empathy, accuracy, and efficiency.
• Build Relationships: Get to know our members and suggest products or services that fit their unique needs.
• Meet Performance Standards: Strive to achieve service, referral, and accuracy goals.
• Account Management: Complete backend tasks like debit card requests, mobile deposit verifications, and reporting.
• Continuous Learning: Engage in training sessions and team meetings to build your skills.
• Team Engagement: Contribute to team success by taking on additional responsibilities as needed.

Qualifications:

• High school diploma or equivalent required.
• Experience in customer service or sales is helpful, but not required.
• Must be comfortable following regulatory guidelines and compliance standards.

Work Schedule:

• Monday-Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 6:00 PM
• Rotating Saturdays: 9:00 AM - 12:00 PM

Ready to Apply? Join a team where your impact matters, your growth is supported, and your contributions help shape the future of financial services. Apply today and grow your career with Kohler Credit Union! Applicants must be authorized to work in the U.S. without current or future visa sponsorship.