Customer Success Manager (LAUSD)
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Join to apply for the Customer Success Manager of LAUSD role at Amira LearningJoin to apply for the Customer Success Manager of LAUSD role at Amira LearningGet AI-powered advice on this job and more exclusive features.This range is provided by Amira Learning. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $85,000.00/yr - $125,000.00/yrDirect message the job poster from Amira LearningHelping millions of kids become confident readers with Amira Learning About Us:Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4.Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The platform serves as a school district's Intelligent Growth Engine, driving instructional coherence by unifying assessment, instruction, and tutoring around the chosen curriculum.Unlike any other edtech tool, Amira continuously identifies each student's skill gaps and collaborates with teachers to build lesson plans aligned with district curricula, pulling directly from the district's high-quality instructional materials. Teachers can finally differentiate instruction with evidence and ease, and students get the 1:1 practice they specifically need, whether they are excelling or working below grade level.Trusted by more than 2,000 districts and working in partnership with twelve state education agencies, Amira is helping 3.5 million students worldwide become motivated and masterful readers.Job Summary:We are seeking a Success Manager, LAUSD with practical experience partnering with customers in K-12 education. This includes building relationships with district leadership, onboarding new customers, and engaging in data-driven conversations regarding literacy intervention. This an individual contributor, customer-facing position.Essential Functions:Build Trusted Relationships:You build strong relationships keyed to trust and a sense of mutual mission. You will spend about half your time (virtually or face-to-face) in district offices, schools, and/or classrooms, interfacing with instructional and school system leaders. You will communicate with educators about their adoption trends and sentiment, and mine opportunities for deeper engagement. Because of your ability to influence others, our customers act as Amira advocates and 90% of your districts renew annually.Manage Accounts to Drive Usage:You onboard partners so schools and classrooms launch Amira with success. You create measures of success and keep a pulse on the health of at least 25 school district accounts. You provide insights to customers using data to drive Amira usage and implementation practices with fidelity, leading to impact (e.g. student growth).You will know Amira's product inside and out. You are often called upon to provide technical advice or training. You must be excellent at distilling the reasons why the product is working well and why it is failing to deliver value. You then convey this information back to R&D in an actionable form, working to find the right compromises between engineering and service implementation time/cost and customer value.Use Product Data to Drive Value:You must be very comfortable with data in the education space. You will communicate in novel and compelling ways about adoption trends and sentiment, finding ways to passionately convey the value proposition when examining a district's utilization and reading growth data.You proactively mine for concerns or issues experienced by customers. You get ahead of these problems whenever possible by tracking early-warning signs throughout the customer lifecycle and mitigating creatively and relentlessly. When necessary, you snap quickly into crisis management mode.Qualifications (Education and Experience):Bachelor's degree, and/or relevant experience.2+ years of customer success experience - preferably in the Education SaaS industryExperience implementing software solutions, preferably in the Education SaaS industry.Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets.Great interpersonal, written and oral communication skills.Preferred: Experience in education administration and/or a start-up organization.There will be material (~30% minimally) travel associated with this role.Preferred Qualifications:You are a skilled relationship builder and problem-solver.You are highly organized and efficient, and demonstrate excellent prioritization skills.You are a detail-oriented manager of projects, initiatives, and/or teams.You have a relentless work ethic, and obsess over achieving excellent results.You operate in a highly efficient manner by multitasking in a fast-paced, goal-oriented environment.You demonstrate a flexible and “team first” attitude.You have a passion for literacy and equity in education.You understand curriculum and software procurement in education.You can work with a diverse range of co-workers and customers.You have a strong grounding in Reading Assessment, Science of Reading research, and data-driven instruction.Must have experience managing LAUSD school districts.Medical, dental, and vision benefits401(k) with company matchingFlexible time offStock option ownershipThe opportunity to help children around the world reach their full potentialCommitment to Diversity:Amira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. We are proud to be an equal opportunity employer.Seniority level Seniority level AssociateEmployment type Employment type Full-timeJob function Job function Customer ServiceIndustries E-learningReferrals increase your chances of interviewing at Amira Learning by 2xSign in to set job alerts for “Customer Success Manager” roles. 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