Customer Service Engineer III
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer III, you will be responsible for:
- You will be servicing AX Imaging Equipment in the Houston, TX Customer Service Engineer Level based on prior experience.
- You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
- You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
- You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
- Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
- You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
- Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
- Provides mentoring to other CSE's on all competencies and responsibilities.
This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers:
- You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
- You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
- You have experience in testing, repairing and maintaining capital medical equipment.
- You have strong customer service and communication skills.
Required skills to have for the success of this role:
- Minimum high school diploma; technical Associates Degree or equivalent preferred.
- Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
- Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service websiteEngineer Tools).
- Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
- 5-7 years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
- Valid driver's license, ability to drive independently day and night, and good driving record required.
- Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.