DescriptionFull-Time Client Service Representative (Veterinary Receptionist) Apple Country Animal Hospital - Stow, MA Where Compassionate Care Meets Community Connection Apple Country Animal Hospital has proudly served the pets and people of the Stow, MA area since 1988. We're a full-service veterinary hospital offering expert medical, surgical, and dental care for small animals-with a big heart to match. Our friendly, hometown team is deeply rooted in the community and passionate about delivering the highest standard of care to every pet that walks through our doors. We're currently looking for a full-time Client Service Representative (CSR) to join our front desk team! If you're a people-person with a passion for animals, thrive in a fast-paced environment, and enjoy being the friendly face and calming voice clients rely on, you might just be the perfect fit. Key Responsibilities:
- Warmly welcome clients and their pets with professionalism and empathy
- Answer multi-line phone calls quickly and courteously
- Schedule appointments and manage the daily schedule with precision
- Prepare and maintain patient files and records accurately
- Educate clients on preventive care, including flea/tick and heartworm products
- Answer client questions regarding basic pet care and hospital services
- Process invoices and handle payment transactions
- Manage email, fax, and message communications efficiently
- Support the veterinary team in providing an exceptional client experience
What We're Looking For:
- High school diploma or equivalent required
- Prior experience as a veterinary receptionist or CSR preferred (but we'll train the right rockstar!)
- Strong communication and organizational skills
- Ability to multitask in a busy, team-oriented environment
- A compassionate and client-focused attitude
- Comfort with technology, phones, and basic office functions
Why Apple Country Animal Hospital? We're a cozy, close-knit team that treats our patients like family and our coworkers like friends. Our practice is part of the Rarebreed Veterinary Partners network, which means you'll have access to amazing support, tools, continuing education, and benefits that go beyond the basics. Perks & Benefits:
- Competitive compensation + performance bonus
- Medical, dental, and vision insurance (with opt-out incentives)
- Company-paid 3% 401(k) contribution
- Generous paid time off and paid holidays
- Continuing education time off + reimbursement
- Penn Foster Veterinary Academy Program at a discounted rate
- Life insurance, short- and long-term disability coverage
- Medical & Dependent Care FSA
- Employee Referral Bonus Program
- Pet care discounts at all Rarebreed hospitals
Location: Apple Country Animal Hospital is nestled in beautiful Stow, MA-conveniently located near Concord, Hudson, and Acton. Stow is known for its apple orchards, scenic conservation lands, and warm small-town charm, making it a great place to work, live, and enjoy the outdoors. Come join our friendly and dedicated team-where work feels like family and every day brings new chances to make a difference. Employment is contingent upon the successful completion of reference and background checks. Apple Country Animal Hospital and Rarebreed Veterinary Partners are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.