Loss Prevention Manager
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We are calling on all team mates who want more than a job. We are serious about our people, our customers, and the planet, and we want to do Good things together.

The annual salary for this position is within the range of $80,000 to $120,000 annually, dependent on experience and qualifications.

COTTON ON GROUP, OUR CULTURE:

A diverse crew of 20,000+ team members around the world who love to think big and have fun along the way. We develop, reward and recognize our team members, so they can feel empowered to reach their full potential. We know lifes more fun when youre free to be you, and when youre here, youre celebrated for bringing your whole self to the team. YOU are what makes us the unique global retailer we are today.

Cotton On was brought to life in 1991 and were the founding brand of our Cotton On Group family. We have grown to nearly 800 stores across the globe and we still love exceeding our customers expectations with value-fashion in womenswear, menswear and accessories. Our Cotton On Brand exists to deliver on-trend basics through fast, fun fashion; all while having fun along the way.

MORE THAN A JOB

We dont like words we like action80% of our global positions are filled by promotions of our existing team members because we believe that being YOU can take you places at Cotton On.

We are excited to share this opportunity, and to welcome a new team mate to the Group to help build on our strong culture and purpose led vision to make a positive difference in peoples lives.

You are an allocator, looking for that next challenge in your career. You have a whatever it takes attitude, an analytical mind and a great ability to build relationships across departments. Experience within a retail office environment will be highly regarded.

ABOUT THE ROLE

The Loss Prevention Manager is responsible for aligning with the Global Operational Risk strategy and executing it in your assigned region(s). In this role, you will lead the local implementation of this strategy, working closely with partners to inspire and engage teams. Your efforts will ensure consistent, repeatable operations and processes that support commercial success, through loss reduction.

Through hands-on execution, training, and collaboration with retail leaders and store teams, you will help bring our vision to life. You will assess, analyze, and proactively address a wide range of risks across the organization.

Additionally, you will collaborate with both local and global stakeholders to develop strategies that effectively mitigate and monitor these risks.

This role is to be hybrid with 3 days in-office at our Playa Vista location and additional travel between store locations as needed.

KEY RESPONSIBILITIES

Operational Risk Strategy Execution

Implement, align and execute local operational risk, loss prevention initiatives in line with the Global Operational Risk strategy to ensure consistent and repeatable processes that support commercial success.

Risk Monitoring and Mitigation

Proactively monitor, assess, and mitigate operational, compliance, safety and security risks across the region, ensuring timely and effective resolution of identified issues.

Stakeholder Engagement and Communication

Build strong, collaborative relationships with internal and external stakeholders. Communicate key risk insights and recommendations to drive informed decision-making and action.

Shrinkage and Waste Reduction

Lead initiatives to reduce shrinkage and operational waste through data analysis, process improvement, and team engagement.

Strategic Risk Partnership

Provide expert guidance to the Retail Leaders, Country Brand Leader, and Country Manager on risk mitigation, loss prevention, safety and security strategies.

Oversee and manage the investigation program, ensuring thorough and compliant handling of all cases, and drive accountability and resolution.

Exception Reporting and Analysis

Manage and analyze risk and loss prevention exception reports to identify discrepancies, trends, and outliers, ensuring appropriate follow-up actions are taken.

Coaching and Capability Building

Coach and support retail, DC leaders along with the operational teams to identify risk & loss related opportunities and implement solutions that drive performance and compliance.

Compliance and Legislative Alignment

Partner with the Country Manager, Head of People and the Group legal and Operational Risk Teams to ensure adherence to local compliance requirements, laws, and regulations.

Security Program Oversight

Coordinate with Retail and Distribution Centre (DC) leadership to manage security programs, resources, and protocols across all locations. Ensuring we deliver P&L expectations.

Stocktake Assurance

Partnering with Global Support office; Ensure the effective planning and execution of the stocktake program within the region, providing assurance of inventory accuracy and integrity.

Incident and Crisis Response

Lead incident response efforts and support the Crisis Management Team when required, ensuring swift and effective communication and resolution of critical events.

DESIRED KNOWLEDGE, EXPERIENCE, & KEY SKILLS

Education & Experience

• Bachelors degree in Business, Risk Management, Criminal Justice, or a related Risk or Loss Prevention field; Masters degree or relevant certifications (e.g., CPP, CFE, PCI, WZ) are a plus.
• Minimum of 57 years of experience in Operational Risk, Loss Prevention, or Asset Protection, preferably in a multi-site retail or distribution environment.
• Proven experience in leading investigations, managing risk programs, and implementing loss prevention strategies at a national or regional level.

Technical & Professional Skills

• Strong understanding of operational risk frameworks, compliance requirements, and security protocols.
• Proficient in analysing exception reports, audit results, and data trends to identify risk and loss patterns.
• Experience with incident management systems, CCTV and other security technologies.
• Familiarity with local laws and regulations related to retail operations, workplace safety, and loss prevention.

Leadership & Communication

• Demonstrated ability to influence and collaborate with cross-functional teams, including senior leadership.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively.
• Strong coaching and mentoring capabilities to build risk awareness and capability across teams.

Personal Attributes

• High level of integrity, discretion, and sound judgment in handling sensitive information and situations.
• Proactive, analytical, and solutions-focused mindset with strong attention to detail.
• Physical Requirement: Ability to lift, carry, push, and pull up to 50 pounds occasionally (e.g., boxes or other merchandise packages, bins, clothing racks, stools/ladders)

Ability to work independently, manage multiple priorities, and respond effectively in high-pressure or crisis situations.

THE BENEFITS:

• 50% Team Member discount for all Brands/Products
• Competitive Pay
• Wellness Support 24/7
• Performance & Peak incentives to reward & recognise our team
• Great benefits for YOU & your family Medical, Dental, Vision + more
• 401(k) matching program, with a commitment to financial literacy and support
• Development opportunities that could take you anywhere
• Quarterly COG Awards + real time recognition

DOING GOOD MATTERS:

Making a positive difference in peoples lives is our purpose. Its what gets us out of bed in the morning and drives our every move. (Kind of like a really strong cup of coffee!). Its not just how we do business, its part of who we are.

The Good is a movement to create meaningful change and channel our focus on the things that matter most. Its our work in building sustainable futures, and supporting and protecting our people and the planet. Its about celebrating differences while strengthening connections, because we know were stronger together.

Our Foundation is at the heart of this, and together, we have raised over $120m for life changing projects around the world - all thanks to our teams and customers.

Being a part of our team is more than a job. As we say here at Cotton On Group; Be yourself, itll change the world.

Come join our Aussie brand and make your mark. Apply today! To learn more about us, please visit us at and for more on the Good we are doing, and our Foundation and the work being done here, please head to and

Cotton On Group is an equal opportunity employer, who believes that the future of our organisation depends on building a diverse, representative and inclusive team. We strongly encourage individuals of all backgrounds to apply. Should you need any reasonable accommodations through the interview process, please let us know by contacting ...@cottonon.com.au

In addition, Cotton On Group will consider qualified applicants, including those with criminal histories, in a manner consistent with local Fair Chance ordinances.

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Industries Retail and Retail Apparel and Fashion

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