Client Service Specialist
: Job Details :

Customer Service & Logistics Coordinator

Join a leading pharmaceuticals' team as a Customer Service & Logistics Coordinator, where you'll play a key role in managing order fulfillment, coordinating with pharmacies on product issues, and ensuring high-quality service delivery. You'll handle incoming customer inquiries, maintain accurate records, and collaborate cross-functionally to resolve shipping and product concerns. This role requires strong communication skills, attention to detail, and a proactive mindset to ensure smooth operations and customer satisfaction.

Responsibilities:

• Facilitate seamless order entry, processing, release, and tracking of shipments.
• Handle patient product replacements or credit requests from pharmacies.
• Respond to incoming customer service calls, effectively resolving concerns and ensuring customer satisfaction.
• Maintain the integrity of the customer database through accurate and timely data entry, including updates to contact information, licensing details, service-related information, and financial records.
• Deliver friendly resolutions and maintain reliable follow-up with customers.
• Provide consistently dependable service while remaining accessible and responsive to customer needs.
• Foster excellent communication between internal teams and external customers.
• Address misships, shortages, overages, and damage claims promptly and efficiently for customers.
• Collaborate with the Third Party Logistics team to ensure smooth customer shipments.
• Generate reports and manage report processing tasks.
• Perform other duties as required to support operational efficiency.

Essential Skills:

• 3+ years of customer service experience within the PHARMACEUTICAL industry
• 3+ years of SAP experience *MUST HAVE*
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational ability.

Work Environment:

This role is based onsite in Morristown on a HYBRID model. It will be 3 days on site and 2 days remote.

Pay and Benefits:

The pay range for this position is $70000.00 - $75000.00/yr. Benefits offered and a 5% annual bonus eligibility.

Application Deadline:

This position is anticipated to close on Aug 12, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ...@astoncarter.com for other accommodation options.