Quality Assurance Specialist
: Job Details :

Client Relations Specialists are the primary liaison to the customer and the customer follow-up process in regard to contracts and deeding of the clients new purchase. Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase. Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks. Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service. Provides technical assistance, support and advice to owners regarding the product and services associated with ownership. To fulfill this role effectively, you must possess the following minimum qualifications and experience: Ability to work flexible schedules to include mornings, evenings, weekends and holidays. Strong ability to efficiently resolve complex customer service issues. It woul...Quality Assurance, Assurance, Specialist, Customer Service, Client Relations, Hotel, Business Services