Job Location : Swansea,MA, USA
Description Position at Vitality Veterinary of Swansea Join Our Team as a Client Service Representative at Vitality Veterinary Services - Swansea!Do you thrive in a fast-paced, collaborative environment where your contributions are valued, your voice is heard, and laughter is part of every day? Are you passionate about exceptional patient care and looking to be part of a close-knit team that feels more like family than coworkers? If so, we'd love for you to grow with us at Vitality Veterinary Services - Swansea!Located just under an hour from the excitement of Boston and only 30 minutes from the scenic shores of Newport, we offer the best of both worlds-career fulfillment and life balance.Position: Client Service Representative (CSR)Being a CSR in a veterinary practice takes compassion, multitasking skills, and the ability to connect with both people and pets. As the first and last face clients see, you play a crucial role in delivering a welcoming, supportive experience. At Vitality, we recognize and value the importance of your role-and support your growth every step of the way.Key ResponsibilitiesProvide exceptional service to clients in person and by phoneSchedule appointments, manage records, create estimates, and process invoicesShow empathy and professionalism in emotionally charged situationsMaintain a clean and organized front office and lobbyEducate clients on wellness plans, products, and servicesHandle opening/closing procedures, end-of-day reports, and depositsManage data entry including patient records, client questionnaires, and referralsDistribute mail and ensure referral materials and lab results reach the right veterinarianAssist with patient intake and ensure all information is accurate and up-to-dateQualifications1-3 years of experience in a veterinary or medical office preferredProficient in computer systems and front desk equipmentComfortable with basic math and payment processingStrong understanding of veterinary terminology and the ability to communicate it clearlyCapable of triaging calls and walk-ins to determine urgencyExcellent communication, time management, and multitasking skillsPositive, team-oriented attitude and professional demeanorAbility to remain seated for extended periodsWhat We OfferEmployer-paid short-term disabilityComplimentary $25,000 life insurance, with voluntary add-ons availableEmployee Assistance Program including Headspace membership401(k) with generous employer matchingHealth insurance options through Kaiser/UMRDental and vision plans, including 100% paid dental premium optionHealth Savings and Flexible Spending AccountsLong-term disability coverageFertility and family planning support through Progyny (up to $10,000)Pet care discountsPaid time off (sick, personal, and vacation)LGBTQIA+ support via FOLX Health (with UMR enrollment)Sword digital physical therapy program (with UMR enrollment)Employee referral bonusesDailyPay: Access your earnings on demandWe're an Equal Opportunity Employer.We welcome all applicants regardless of race, gender identity, sexual orientation, veteran status, disability, or background. At Vitality Veterinary Services, diversity is more than a policy-it's a source of strength.Ready to make a difference while doing what you love? Apply today and become part of something special.