Job Type Full-time Description Life as a Front Desk Agent: As a Front Desk Agent with Superhost Hospitality at Embassy Suites, you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include:
- Greeting guests upon arrival and ensuring a smooth check-in process.
- Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
- Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
- Managing and resolving guest concerns or issues promptly and courteously.
- Coordinating with other hotel departments to ensure seamless guest experiences.
The Perks of Working for Us:
- Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.
- Exclusive travel discounts at our hotel partners and franchises worldwide.
- Participation in our Wellness program to support your overall well-being.
- On-demand pay opportunities for instant access to earnings between paychecks.
- Access to a leadership development program and diverse growth opportunities.
- Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment.
How to Apply: Join our Superhost Hospitality team dedicated to delivering exceptional dining experiences. Submit your application online. Superhost Hospitality is an equal opportunity employer, fostering an inclusive and diverse workplace.About Superhost Hospitality: People Focused. Performance Driven. With over 40 years of industry expertise, Superhost Hospitality is committed to Corporate Excellence and Social Responsibility. Our portfolio of dynamic assets, associated with industry-leading brands, prioritizes unwavering service commitment. This approach ensures customer loyalty, attracts exceptional associates, and positions us as a top performer in the industry. Our people-centric culture focuses on attracting, developing, and retaining the best talent, fostering a great work experience, and supporting career advancement. Join us on a journey that values people and drives outstanding performance. Requirements What We're Looking For: We are seeking an individual with the following attributes:
- Communication Skills: Excellent verbal and written communication skills.
- Customer Service: A passion for delivering outstanding customer service.
- Problem Solving: Ability to handle guest issues with tact and diplomacy.
- Team Player: Collaborative mindset to work effectively with colleagues.
Additional Requirements:
- Must be able to commute.
- Availability for varying shifts, including evenings, weekends, and holidays.
What to Expect in Your First Few Months: In your initial phase, you will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests. Salary Description $20/HR