Customer Success Manager
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Join to apply for the Customer Success Manager role at StellicJoin to apply for the Customer Success Manager role at StellicGet AI-powered advice on this job and more exclusive features.About StellicWe're building a future where every student can move through their education with clarity, confidence, and purpose. Our platform transforms the student experience, giving them the tools they need to make the right decisions about their degree plans, track their journey, and build an education and career path that's truly worth it.About StellicWe're building a future where every student can move through their education with clarity, confidence, and purpose. Our platform transforms the student experience, giving them the tools they need to make the right decisions about their degree plans, track their journey, and build an education and career path that's truly worth it.Stellic is a fast-growing startup backed by leading social impact investors, partnering with top institutions like Cornell, Columbia, UVA, and Ohio State to support over 1 million students across 7 countries. As we scale to serve more universities worldwide, we remain deeply committed to this mission, driven by our values, and committed to building a high-performance team that's here to make a lasting difference on both students' lives and higher education.About The RoleAs a Customer Success Manager, you will work on:Relationship Management: Become an effective point of contact for institutions. Build and cultivate deep, trusted, and transparent relationships with our Partners, exceeding their expectations during every phase of the customer lifecycle.Value Realization: Establish clear Partner retention and success goals, including high product adoption and high platform utilization, and own delivery of those goals. Increase product NPS from 50 to 80. Identify potential opportunities for upsell which increases the impact on campus.Thought Partnership: Be a strategic voice of the customer thought-partner for our internal teams (product, marketing, sales) to recognize potential improvements for Stellic's Product and Partnership experience.Partner Training: Get high NPS and adoption from training across diverse roles (advisors, registrar). Creating training courses and educational materials.100% Renewals: Own renewals for your partners end-to-end.You're a great fit for this role if you have the following skills and experiences:Bachelor's degree, minimumProfessional background in education technology requiredPartner Success: Seamlessly navigate multi-stakeholder environments, forging connections at all levels within partner and internal organizations, to realize and drive long-term successCustomer Empathy: Deep empathy for stakeholders and motivated to make them achieve their goalsPersuasion & Influence: Articulate ideas persuasively. Influence and inspire action or decision-making. Use compelling arguments and evidenceExperienced with Legacy Space: Know how to get shit done in bureaucratic, slow orgs like government, finance, healthcare and higher ed. Understand the politics going behind the scene in a large institutionProblem Solving: Proactively identify, share and mitigate/neutralize risks - both internally and externally. Exercise creativity to figure things out in a scrappy environment to keep projects on trackData Analysis & Reporting: Analyze data and effectively translate into ROI realization. Comfortable with csv files and excelTraining: Train diverse stakeholders on a complex product (enterprise B2B SaaS)Documentation & Communication: Write succinct notes and share updates with relevant stakeholdersFocused on Impact, not Progress: Not task oriented but goal orientedOperationally Excellent: Manage your caseload of 25 Partners effectivelyComfortable with Commercial: You don't shy away from up-sell or renewal conversations (commercial conversations) with PartnersCollaborative Player: You collaborate with sales, product and marketing teams independentlyGrit: You get stuff done, no matter what attitude - no internal or external excusesCulturally Aligned: You're a natural fit for Stellic Values: My Heart is in the WorkPassion for this role!Why JoinBe part of a customer-centric team that is addressing the core issues in higher education via an expandable platform that is overwhelming loved by students and valued by administratorsThe opportunity to join at the ground level of a promising and developing organization, and build/lead a team critically responsible for its growthWork and learn from some of the most prominent thought leaders in higher education and SaaSBe part of a culture where ownership, new ideas, and creativity is celebratedGenerous stock options in a Series A stage startupFlexible, outcome-based cultureComprehensive health insurance, with Stellic covering 99% of your premium and 75% for dependents on our base plan401K and commuter benefitsAnnual international retreats in some of the most beautiful cities & townsCompensation: $80,000 - $165,000 base salary, plus equityStellic is an Equal Opportunity EmployerOur company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.Seniority level Seniority level Entry levelEmployment type Employment type Full-timeJob function Job function OtherIndustries Education Administration ProgramsReferrals increase your chances of interviewing at Stellic by 2xCustomer Success Manager (Remote US, PST) Customer Success Manager - India (Remote) Customer Success Manager- US/Canada (Remote) Burlingame, CA $100,000.00-$135,000.00 10 hours agoCustomer Success Manager, Enterprise, SafeBase San Francisco Bay Area $110,000.00-$150,000.00 1 month agoEnterprise Customer Success Manager - EMEA San Francisco Bay Area $70,000.00-$80,000.00 11 hours agoSan Francisco, CA $95,000.00-$115,000.00 1 month agoFremont, CA $100,000.00-$120,000.00 1 month agoCustomer Success Manager, Energy and Emerging (USA) Sunnyvale, CA $80,000.00-$90,000.00 18 hours agoCustomer Success Manager (SaaS Implementation) Customer Success Manager, Accounting Solutions San Francisco, CA $75,000.00-$125,000.00 3 days agoSr. Customer Success Manager, Large Enterprise San Francisco, CA $120,000.00-$160,000.00 1 month agoSan Francisco, CA $120,000.00-$175,000.00 1 day agoCustomer Success Lead, Strategic Accounts Customer Success Product Expert & Business Coach San Francisco, CA $55,000.00-$65,000.00 2 years agoOakland, CA $60,000.00-$65,000.00 1 month agoWe're unlocking community knowledge in a new way. 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