Resident Services Specialist
: Job Details :

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org . POSITION: Resident Services Specialist JOB CLASS/GRADE: Specialist 1 / Grade 8 WAGE: Starting at 48,600 per year FLSA; EEO; WC: Non-Exempt; Professional; 8864 LOCATIONS: Aldea at Glisan Landing: 471 NE 75th Ave, Portland, OR 97213 FTE; FT/PT; STATUS : 1.0 FTE; Full-Time with Benefits; Regular NUMBER OF POSITIONS: (1) APPLY AT: www.irco.org STATUS: Full-Time with Benefits PROGRAM(S): Affordable Housing Services SECTOR: Housing Development REQUIREMENTS: English language proficiency required, bilingual preferredExperience working with diverse populations preferredMust be able to pass extensive Background CheckMust possess a valid driver's license and verification of current auto-insurance, and have full use of automobile during work hoursThis job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.Program SummaryAldea at Glisan Landing is a four-story, 96-unit affordable family building with studios, one, two, and three and four-bedroom units. Building amenities will include a 4,000 square foot community space complete with a multi-purpose room, computer lab, teen room, fiber arts classroom, fitness area, resident lounge, social services offices and spaces, multicultural reading room, barbeque area with outdoor seating, playground, and shared courtyard with exercise circuit. There will be 56 off-street parking spaces for residents. Glisan Landing is located along the Glisan thoroughfare and is in close proximity to Vestal Elementary School, retail amenities, and recreational opportunities.Position SummaryThe Resident Services Specialist coordinates services for 96 households residing at Aldea at Glisan Landing, a new affordable housing property co-owned by IRCO. The Resident Services Specialist will be responsible for community building for residents and coordinating on-site activities. The Resident Services Specialist will also provide information, help with navigation and referrals to IRCO and other services onsite or offsite, as needed. The Resident Services Specialist will be responsible for providing the highest quality of service according to assessed needs and eligibility of residents.Essential FunctionsOrganize events to engage residents, enhance their experience and build a sense of communityConduct face to face screenings, obtain consent forms, enrollments and support residents with housing retention as needs Inform supervisor of emerging resident needs and work with them to identify appropriate service providers Schedule and coordinate onsite services by IRCO and other providersRespond to urgent and emergent needs of residents using Trauma-Informed Care principlesProvide residents with support navigating resources and referrals to IRCO and other servicesEnter case notes into IRCO client databases for all active residents, following each interaction with or on-behalf of residentManage the computer lab and teen room onsiteAttend regular meetings with supervisor and Property Management to discuss building operations and outcomesParticipate in partners meetings, IRCO required training and other activities as requested by Supervisor RequirementsEducation & Experience MINIMUM JOB SPECIFIC QUALIFICATIONS: Some college course workLess than one year of experience is requiredExperience and knowledge in navigating conflict mediation, and community building activitiesStrong interpersonal, organizational and communication skills. Ability to communicate professionally by email, phone, and in-person with people from many different backgrounds Excellent time management skills PREFERRED QUALIFICATIONS: Experience preferred in providing services in workforce development, wealth building opportunities, youth academic engagement activities or other social services that may be needed by residentsExperience in case management is preferredTraining and/or facilitation skills and experience is preferred Knowledge of social service/housing landscape and understanding of the unique challenges and opportunities facing affordable housing renters the Portland area, preferredPhysical, Mental, & Environmental RequirementsCommunication: Some interaction with those inside and outside the organization to exchange factual informationCreativity: Processes and procedures are well definedMental: There is minimal variation in tasks. The job holder is free to determine in which order tasks are completed, but cannot choose to not complete a taskPhysical: Positions at this level require some physical efforts or manual labor such as lifting, carrying or constant movement. Positions with regular responsibility for driving are to be placed at least at this levelImpact and Influence: Positions at this level have little to no need or ability to analyze problem or concepts or make decisions on the information. Positions at this level have little or no impact and influence on organization operations, programs, expense or budgetary outcomeWork Independence: Positions perform routine work with regular supervision and generally are given instructions or written procedures. Positions occasionally encounter variation and are encouraged to suggest ways to respond, but can't take final action without approvalPlanning: Positions at this level have little to no planning responsibility beyond the need to schedule own work and determine impediments to own work schedule.Environment: This level has a work environment that is usually well protected, free from hazards or obstacles. There is little element of personal risk or hazard. Job conditions are usually comfortable, with only occasional issues, including, temperature change.Schedule: The work schedule occasionally fluctuates based on organization or customer needs. This fluctuation may occur with or without prior notice.Supervisory ResponsibilitiesPositions at this level are not responsible for any supervisory functions, or responsibilities, but may occasionally be asked to orient and/or train new employees or volunteers.What We OfferIRCO is a very employee-friendly workplace and offers great benefit package to our staff:Many flexible working arrangements and scheduleAmazing opportunity to work with people who come from all over the worldWork that helps your community 3 to 6 weeks of PTO per year 401k match of over 100% on first 5%, immediate vesting 3% match for student loans or college savings 12 Paid Holidays and 1 Floating HolidayMedical & Dental insurance options with 90% coverage for employee AND Families, no deductiblesEmployer Paid Life, Short term, and Long-term Disability Insurance Flexible spending accountRequired EngagementEngage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO's mission, vision, and values based initiatives. How To ApplyComplete the IRCO application in our Careers Portal: IRCO Application for Employment. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers . For questions about this position, please email ...@irco.orgPlease note that physical applications are accessible from IRCO's main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application.IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.Salary Description Starting at 48,600 per year