Job Location : Mission Viejo,CA, USA
2 days ago Be among the first 25 applicantsField AIis transforming how robots interact with the real world. We are building risk-aware, reliable, and field-ready AI systems that address the most complex challenges in robotics, unlocking the full potential of embodied intelligence. We go beyond typical data-driven approaches or pure transformer-based architectures, and are charting a new course, with already-globally-deployed solutions delivering real-world results and rapidly improving models through real-field applications.We are seeking a dedicated and proactive Customer Success Associate to play a pivotal role in building and nurturing strong, long-term relationships with our enterprise clients. As a point of contact post-sales, you will ensure that customers achieve their desired outcomes while maximizing the value they derive from our cutting-edge robotic solutions. This role is essential for driving customer satisfaction, retention, and expansion, as you work closely with clients to support their goals, optimize user adoption, and protect against churn. This is a unique career opportunity to join a rapidly growing company and contribute to the success of enterprise clients in a dynamic, fast-paced environment.Field AIis transforming how robots interact with the real world. We are building risk-aware, reliable, and field-ready AI systems that address the most complex challenges in robotics, unlocking the full potential of embodied intelligence. We go beyond typical data-driven approaches or pure transformer-based architectures, and are charting a new course, with already-globally-deployed solutions delivering real-world results and rapidly improving models through real-field applications.We are seeking a dedicated and proactive Customer Success Associate to play a pivotal role in building and nurturing strong, long-term relationships with our enterprise clients. As a point of contact post-sales, you will ensure that customers achieve their desired outcomes while maximizing the value they derive from our cutting-edge robotic solutions. This role is essential for driving customer satisfaction, retention, and expansion, as you work closely with clients to support their goals, optimize user adoption, and protect against churn. This is a unique career opportunity to join a rapidly growing company and contribute to the success of enterprise clients in a dynamic, fast-paced environment.What You'll Get To Do Relationship ManagementBuild and sustain long-term relationships with enterprise clientsUnderstand client business goals and provide strategic guidanceRepresent Field AI as the primary point of contactProject ManagementManage initial robot deployments for clientsEnsure successful project implementation and client satisfactionChurn ProtectionDrive user adoption of Field AI solutionsDeliver continuous value to prevent churn risksEnsure clients maintain long-term engagement with the productCustomer Trusted AdvisorDevelop strong relationships with key customer stakeholders and executivesCollaborate with Product on creating and executing a customized Field AI roadmapEnsure high ROI and successful outcomes for clientsExpansionIdentify and act on opportunities for account growthInfluence and accelerate customer expansionsCollaborate with Sales and Product teams for timely recommendationsCustomer AdvocacyServe as the voice of the customer within Field AIProvide customer feedback to Sales, Engineering, and Product teamsDrive improvements based on customer insightsProcess DevelopmentDevelop and refine internal Customer Success processes and templatesImplement best practices for consistent service deliveryReportingMonitor customer health metrics and KPIsProactively address risks and opportunitiesReport monthly on customer status, risks, and opportunitiesCross-Functional CollaborationWork closely with Sales, Product, Engineering, and Support teamsEnsure a seamless and exceptional end-to-end customer experienceWhat You Have Bachelor's degree in Business, Engineering, or a related field.2+ years of experience in Customer Success, Account Management, or a similar customer-facing roleProven success in managing and growing enterprise-level accounts, with a focus on customer retention and expansionExceptional written and verbal communication skills, with the ability to engage stakeholders at all levelsProven ability to build strong relationships and drive customer satisfactionStrong problem-solving skills and experience navigating complex customer environmentsExperience leading both technical and non-technical project teams across functional areasStrong work ethic, highly self-motivated, and able to work independently while managing multiple prioritiesStrong analytical skills to interpret data and make data-driven decisionsKnowledge of Customer Success best practices and a commitment to continuous improvementExcellent organizational and project management skills, with a track record of successful cross-functional collaborationCompensation and BenefitsOur salary range is generous ($70,000 - $200,000 annual), but we take into consideration an individual's background and experience in determining final salary; base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. Also, while we enjoy being together on-site, we are open to exploring a hybrid or remote option.Why Join Field AI?We are solving one of the world's most complex challenges: deploying robots in unstructured, previously unknown environments. Our Field Foundational Models set a new standard in perception, planning, localization, and manipulation, ensuring our approach is explainable and safe for deployment.You will have the opportunity to work with a world-class team that thrives on creativity, resilience, and bold thinking. With a decade-long track record of deploying solutions in the field , winning DARPA challenge segments, and bringing expertise from organizations like DeepMind, NASA JPL, Boston Dynamics, NVIDIA, Amazon, Tesla Autopilot, Cruise Self-Driving, Zoox, Toyota Research Institute, and SpaceX, we are set to achieve our ambitious goals.Be Part of the Next Robotics RevolutionTo tackle such ambitious challenges, we need a team as unique as our vision — innovators who go beyond conventional methods and are eager to tackle tough, uncharted questions. We're seeking individuals who challenge the status quo, dive into uncharted territory, and bring interdisciplinary expertise. Our team requires not only top AI talent but also exceptional software developers, engineers, product designers, field deployment experts, and communicators.We are headquartered in always-sunny Mission Viejo (Irvine adjacent), Southern California and have US based and global teammates.Join us, shape the future, and be part of a fun, close-knit team on an exciting journey!We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, martial status, mental or physical disability, or any other legally protected status.Seniority level Seniority level Not ApplicableEmployment type Employment type Full-timeJob function Job function Management and ManufacturingReferrals increase your chances of interviewing at Field AI by 2xGet notified about new Customer Success Associate jobs in Mission Viejo, CA .Mission Viejo, CA $16.90-$20.15 19 hours agoNewport Beach, CA $55,000.00-$77,000.00 2 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr