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What Makes FLIK Click
Our people. The decisions, actions, and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value, and recognize their contributions.
Salary:
$23-$25/hr
About FLIK
We keep our people renewed, excited, and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and love sharing their passion. Join our team and see the FLIK difference where a job is the start of a career where you can flourish.
Job Summary
As a Concierge Ambassador, you will establish a warm, welcoming, and professional atmosphere for all clients, recruits, customers, and employees. You will be the first impression for all visitors and will operate the switchboard, serving as the point of contact to ensure guests feel comfortable and secure throughout their visit.
Essential Duties and Responsibilities
Supervise, train, and coach fellow associates. Support and execute special events. Oversee all catering orders. Manage conference space and meeting rooms. Understand and operate the reservation system. Communicate with service teams, providing details and standards. Maintain excellent relationships with clients. Ensure compliance with sanitation and cleaning standards. Follow the budget and seek ways to improve the business. Provide high-level service to ensure guest satisfaction, including training staff in Platinum Service standards, process improvements, and team engagement. Build consensus and influence team members to achieve goals. Manage multiple tasks efficiently with strong organizational skills. Report maintenance and cleanliness issues. Proactively handle inquiries and requests. Communicate effectively, paying attention to detail in verbal and written communication. Keep abreast of business activities and communicate updates to the team. Coordinate with the team for smooth client arrivals. Pass on necessary information to colleagues timely. Preferred Qualifications
- Bachelor's Degree
- Minimum of five years experience in hospitality, including reception, conference, event planning, or in five-star hotels or the airline industry.
- Proficient in MS Office (Word, Excel, PowerPoint).
- Strong hospitality sense and commitment to delivering Platinum Service.
- Excellent communication skills, organizational skills, and ability to multitask under pressure.
- Knowledge of office technology and greeting clientele in a corporate environment.
- Discreet, ethical, and committed to confidentiality.
- Professional, punctual, dependable, detail-oriented.
- Proficiency in MS Office and EMS software.
Application and Benefits
Apply today! Flik is a member of Compass Group USA, which offers many benefits including health insurance, retirement plans, paid time off, wellness programs, and more. We are an equal opportunity employer committed to diversity and inclusion.
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