Customer Service Representative Job Ref: 32426 Category: Clerical & Administrative Support Location: Emerson Hospital, 133 Old Road to Nine Acre Corner, Concord, MA 01742Department: Service Response Center Schedule: Per Diem Shift: Variable Shifts Hours: 6am-6:30pm, 6am-4:30pm, 7am-3:30pm, 930am-6pm
Job Summary
Reporting to the Customer Service Supervisor, the position handles all inquiries from patients andmust be responded to in a courteous and timely manner.Responsible to workwith patients on various diets and assist them in a nutritious meal selection.
Minimum Qualifications
- Education
- HS Diploma; college degree preferred.
- Experience
- Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills.
- Licensure and/or Certification
- Skills
- Working knowledge of the Meditech system.
- Excellent communication and correspondence skills.
- Excellent customer service skills.
- Ability to read, write, and communicate in English.
- Strong computer skills.
- Ability to maintain confidential information.
- Assist with patient meal selection
- Work with patients on various diets