Job Location : Orchard Park,NY, USA
Description
Position Status : Non-exempt
Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled workday.
Reports To : Dean of Student Services
Location : Orchard Park, NY
The Online Student Services Assistant works independently, performing a wide range of complex and confidential administrative and clerical support duties. This position requires excellent communication and interpersonal skills, reliable customer service, and the ability to provide information to a wide range of internal and external contacts. In addition to clerical support, the Administrative Assistant will assist the Continuing Education/ FSR department with supporting the student enrollment process, preparing student records, and supporting the College in achieving overall retention and enrollment goals.
Essential Duties and Responsibilities :
Registration/Scheduling : Creation and management of semester and yearly class schedules, including all changes, in an accurate and timely manner. Registration and scheduling data entry for new, continuing, and FSR students. Review new student files for compliance. Makes recommendations to improve processes. Create and maintain student records in CRM, BANNER and electronic files.
Reporting : Gathers student data as needed to assess efficiencies, maintains accurate student records.
Transcript Duties : Request transcripts and files for returning students internally and externally.
Customer Service : Provides customer service through reviewing, assessing, routing, answering, and monitoring follow-up action steps on all correspondence (phone, mail, email, text, chat). May be required to provide phone coverage during peak periods.
Technical Applications : Uses multiple technical applications, including MSOffice (Word, Excel, PowerPoint), database management, graphics, electronic calendar, email via Outlook, LMS and other technical applications.
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Qualifications :
Associates degree required, Bachelor's degree preferred.
1-2 years of experience in an administrative role
Ability to learn curriculum requirements, course content and necessary pre-requisites within each program offered
Internet Savvy with multiple browsers
Ability to function effectively as part of a team to meet overall campus goals
Familiar with Microsoft Office product, especially Excel
Physical Demands and Work Environment :
Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.
Position also requires the use of computer technology/equipment.
Position requires the ability to hear conversations and receive information in person and over the telephone.
Position requires the ability to convey detailed and essential instructions or ideas accurately, loudly, or quickly.
Salary Information:
$40,000 - 43,000 per year ($19.23 - 20.67 per hour)
This position is eligible for overtime.
Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.
All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, color, religion, disability, marital status, veteran status, sex/gender (including pregnancy or pregnancy related conditions), sexual orientation, gender identity (including transgender status) or any other legally protected characteristics (“protected characteristics”). Bryant & Stratton College is an Equal Opportunity Employer.
Qualifications
Skills
Required
Preferred
Multitasking: Advanced
Effective Problem Solving: Advanced
Behaviors
Required
Motivations
Preferred
Education
Required
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.