*Guest Services Specialist
: Job Details :

Salary: $17.74 - $19.69 Hourly Location : Victoria, TX Job Type: Full Time Job Number: 201400789 Division: Administrative Services Department: Cultural Affairs Opening Date: 07/10/2025 Position Summary The Cultural Affairs Department is recruiting for a full time Guest Services Specialist. This position is responsible for performing a broad range of duties related to guest services, guest communications, house management, and general event operations. This position is shared 50/50 between VC's Emerging Technology Complex and Leo J. Welder Center for the Performing Arts and is expected to work a flexible schedule including some evening and weekend work. This position is benefits eligible. For more information on Victoria College's excellent benefits package, click the benefits tab. About Our Institution Victoria College (VC) is a vital public community college located in Victoria, Texas and has been a respected community partner in the Crossroads region since 1925 and continues to offer quality, affordable educational opportunities to help our students achieve their dreams. VC offers a variety of high-quality associate's degrees and transfer programs, preparing students for success in their chosen fields. The college fosters a close-knit community, serving approximately 7,100 students across diverse backgrounds and learning styles, including full-time, part-time, online, veterans, and adult learners. VC features five academic divisions:

Academic Support & Student Success

Allied Health

Arts, Humanities, & Social Sciences

Career & Technical Education

College Access and Community Partnerships

Science, Mathematics, Engineering, & Physical Education

Additionally, VC offers various programs through the Academy of Lifelong Learning, catering to the educational needs of the community. Living in the AreaVictoria, a charming city with a population of around 67,000, provides a welcoming and affordable environment. Residents enjoy a variety of benefits, including diverse culinary experiences, a rich cultural scene with museums and art galleries, and ample opportunities for outdoor recreation. Victoria boasts over 50 parks and green spaces, including Riverside Park and Spring Creek Greenway, offering scenic walking and biking trails. The city is well-connected with regional transportation networks, including Victoria Regional Airport and multiple bus services. Victoria's cost of living is significantly lower than the national average, making it an attractive option for students and families alike. Duties & ResponsibilitiesWelder Center

Manages and completes box office event ticketing including staff scheduling and training, ticketing set-up, sales, exchanges, returns, closeouts, deposits, reconciliations and other related ticketing functions during regular and event box office hours;

Assists with marketing and promotional efforts by drafting content for social media posts, promotional emails, and other marketing collateral, and communicates approved content to internal and external marketing representatives;

Entry of event information and updates into website maintenance software;

ETC-Conference & Education Center

Assist in scheduling, training and supervision of student and event assistants in the set-up, breakdown, and maintenance of all ETC rooms and furniture, including storerooms and public areas;

Understand and operate basic facility audio-visual systems in absence of IT and production staff;

General Duties

Provides effective and efficient services to guests in a courteous and professional manner according to venue's established guidelines, processes and procedures;

Communicates and coordinates with clients, venue managers, coordinators, planners and other specialists to perform house management duties for events, including crowd control, supervision of paid and unpaid event support staff such as concessionaires, box office workers, and ushers, and completion of post-event duties such as house manager reports, attendance reports, concessions closeouts/deposits, and event tear-down;

Monitor events and communicate with managers and coordinators to ensure client compliance, facilitate operations, respond to needs, and proactively handle event service issues;

Performs general support duties for meetings, box office functions, and venue reception, including event set-up and take-down, as well as face-to-face, telephone, and digital interactions with customers and visitors. May direct support staff in performing these duties;

Responsible bar manager as needed in the absence of venue managers and coordinators;

Utilizes the College's event management system to plan and implement routine events as assigned, including communicating with clients and vendors to identify needs and ensure customer satisfaction;

Completes duties according to established policies and procedures; makes recommendations to supervisor for changes and additions to improve provided services and event quality;

Maintains orderliness of public areas, brochure racks and poster displays;

Work collaboratively, communicate and foster relationships with ETC/LJWCPA users, vendors, paid and unpaid staff;

Attend staff meetings and weekly logistics meetings to determine the details and resources required for upcoming meetings and events;

Full-time position with hours that may vary day/night depending on event(s) assigned;

Understands that ETC/LJWCPA hours of operations differs from Victoria College's main campus and academic calendar; and complies with ETC/LJWCPA hours of operations as driven by client need and event schedules;

Participates in safeguarding the assets of ETC/LJWCPA for Victoria College;

Performs related work at Victoria College and Cultural Affairs activities as assigned.

Qualifications

Associate degree required or five years of customer service work experience in lieu of a degree;

Bachelor's degree preferred;

Two years minimum work-related experience including excellent customer skills;

Experience utilizing effective organizational skills;

Willingness to work a flexible work schedule based on customer need and ETC event schedule;

Effective written and oral communication skills; interpersonal skills; ability to exercise tact and discretion;

Must be able to obtain appropriate certifications, which may include TABC seller-server, food handler, crowd management, CPR and AED;

Must be able to work without close supervision;

Must be able to read and understand safety information, policies and procedures;

Must be able to follow written and oral instructions;

Must be willing to assist ETC/LJWCPA users and Victoria College personnel as appropriate;

Must have a valid Texas Driver's License.

Physical Demands Work is generally performed in a variety of environments: office, interior operational settings, and outdoors, with frequent interruptions and irregularities in the work schedule. Frequent walking, standing, climbing, lifting, stooping, or carrying of equipment and materials may be required. Incumbents may be required to lift and carry up to 30 pounds and team lift larger weights as appropriate. Incumbent may be exposed to extreme temperatures, close quarter situations, high and precarious places, moving mechanical parts, and vibrations. Incumbents are frequently required to travel between campuses, and work a flexible weekly schedule that may require workdays in excess of 8 hours. Will be required to push and pull as part of event set up. Hearing of light to moderate sound is required by this job. The noise level in the work environment is usually moderate. The following benefits apply to all full-time positions scheduled to work 30 hours or more each week. These full-time positions are also eligible to participate in our TRS retirement plan. Victoria College offers an excellent benefit package for eligible employees that includes group insurance as well as a generous amount of paid time off: Group Insurance Health insurance

• Full-time employees: 100% VC paid; employee pays 50% for dependents
• Coverage for the new employee/dependents is effective on the 1st of the month following a 60-day waiting period

Optional benefits - available at group rates

• Coverage for the new employee/dependents is effective on the 1st of the month following hire date
  • Flexible Spending Accounts - health and dependent care
  • Dental
  • Vision
  • Term Life
  • Short and long-term disability
  • Accidental death & dismemberment
  • As an added benefit, Victoria College issues a credit of up to $30 each month to full-time employees to help offset the cost of premiums

Supplemental benefits - offered through Globe Life Retirement Participation in the Teacher Retirement System is mandatory (ORP option for eligible employees)

• Currently, the employee contribution is 8.25%. The state and Victoria College, together, contribute 8.25%
• Social security is deducted each pay period
• Payroll deduction for 403-b and 457 deferred compensation plans are available

Other Benefits

• Workers compensation insurance
• Direct payroll deposit
• Tuition waiver for benefits eligible employees and their dependents through age 25
• Use of the Sports Center which includes treadmills, rowing machines, exercise classes, etc.
• Technology training

Paid Time Off

• Vacation for eligible employees (does not apply to faculty positions). Effective 90 days after start date
  • Full-time employees: 80 hours up to 10 years of service then 120 hours for 10+ years of service
• Sick leave
  • Full-time employees: accrues at 8 hours each month
• Developmental and professional leave
• One week at Thanksgiving
• Two weeks for Winter Break
• One week for Spring Break
• Regular holidays
  • Labor Day
  • Martin Luther King, Jr. Day
  • Good Friday
  • Memorial Day
  • Juneteenth
  • Independence Day
• Non-faculty employees get Fridays off during the summer

Note: Applicants who travel over 200 miles round trip will be reimbursed up to $500 for travel expenses according to the travel reimbursement procedure. However, applicants who decline employment offers will not be reimbursed. Travel reimbursements are not processed until after all interviews have concluded and an offer of employment has been extended to and accepted by the candidate selected for hire.