Associated Students Inc., CSUF provides student development opportunities through leadership, volunteer, and employment experiences. In addition, the Associated Students provides campus community members with important social, cultural, and recreational opportunities, as well as, a wide range of programs and services. Position Definition: Under the general supervision of the Director of the Student Recreation Center, the Membership and Outreach Coordinator is responsible for recreation software management, member and marketing communications, membership sales, customer service, and revenue generation. This position requires an individual with proven leadership experience capable of working on a fast-paced, results-oriented team. A vital component of this position is a demonstrated ability to work autonomously with initiative, critical and creative thinking, and a solid commitment to student development, collaboration, and customer service. Essential Duties and Responsibilities: Member Services Operations & Management
- Provide leadership and oversight of all Member Service operations including, but not limited to, front desk student staff, customer service, membership sales and renewals, program registration, pro shop sales, inventory, facility entry, and equipment checkout.
- Responsible for the recreation management software functionality to ensure that all programs and registrations are conducted accurately.
- Responsible for overseeing the monthly payment plan process for Student Recreation Center memberships.
- Develop and implement an effective customer service program for both internal and external customers.
- Ensure accurate inventory for retail merchandise and equipment for check-out.
Staff Leadership & Development
- Responsible for coordination of all member services staff and office staff, including recruitment, training, supervision, evaluation, and discipline.
- Responsible for student staff development - which includes mentorship, leadership, and assisting students with their academic and professional growth.
Marketing & Financial Management
- Develop and implement marketing strategies for membership and member services, including membership promotions, special events, and ongoing membership retention efforts.
- Responsible for preparing, presenting, and implementing the member services budget, including managing and meeting expenses and revenue goals.
- Coordinate with Associated Students, CSUF, Inc. Marketing, Communications, and Design Department.
Risk Management & Compliance
- Review and evaluate member service operations to ensure appropriate risk management precautions and procedures are in place or developed. Ensure that the department and facility comply with risk management requirements of the Associated Students INC. (ASI), California State University (CSU) system, and California State University, Fullerton (CSUF). This includes, but may not be limited to, effective management of participant waivers and assumptions of risk documents.
Collaboration & General Duties
- As a member of the Student Recreation Center Team, meet regularly with other personnel to establish and ensure effective ongoing communication and coordination between departments.
- Provide support to the Director and the Titan Recreation Team in the development and implementation of special programs, events, and projects.
- Participate in campus-wide collaborations that serve the overall mission of Titan Recreation, the Student Recreation Center, ASI, and the University as a whole.
- Serve on campus boards and committees as well as system-wide associations.
- Must be willing to work a flexible schedule occasionally, including nights and weekends when necessary.
- Perform other duties relating to Associated Students' overall mission, vision, and values, CSUF, Inc., and Titan Recreation. This job description can be changed at any time.
Education: Bachelor's degree from an accredited four-year college or university required. Experience: Equivalent to one to two (1-2) years of progressive supervisory responsibilities. Experience in providing customer service to a diverse population, preferred Experience using Innosoft Fusion is highly recommended Knowledge and Abilities:
- Recreation Management Software: In-depth understanding of recreation management software functionalities for program and registration accuracy.
- Customer Service Principles: Comprehensive knowledge of effective customer service strategies for both internal and external stakeholders.
- Membership Sales & Retention: Knowledge of best practices for membership sales, renewals, promotions, special events, and ongoing retention efforts.
- Budgeting & Financial Management: Understanding of budget preparation, presentation, implementation, and the ability to manage and meet expense and revenue goals.
- Inventory Management: Knowledge of accurate inventory procedures for retail merchandise and equipment checkout.
- Staffing & HR Principles: Knowledge of recruitment, training, supervision, evaluation, and disciplinary processes for staff.
- Risk Management & Compliance: Thorough understanding of risk management precautions and procedures, including compliance with ASI, CSU system, and CSUF requirements, and management of waivers/assumption of risk documents.
- First Aid, CPR/AED: Certified knowledge and ability to teach these life-saving skills.
- Organizational Mission & Values: Familiarity with the overall mission, vision, and values of Associated Students, CSUF, Inc., and Titan Recreation.
- Leadership & Oversight: Demonstrated ability to lead and oversee complex operations and diverse teams.
- Team Management: Skill in coordinating, recruiting, training, supervising, evaluating, and disciplining staff.
- Mentorship & Development: Proficiency in mentoring and fostering the academic and professional growth of student staff.
- Software Proficiency: Competence in utilizing recreation management software effectively.
- Marketing & Promotion: Ability to develop and implement effective marketing strategies.
- Financial Acumen: Skill in managing budgets, tracking expenses, and meeting revenue targets.
- Communication (Written & Verbal): Excellent communication skills for presenting information, coordinating with departments, and developing customer service programs.
- Interpersonal & Collaboration: Strong interpersonal skills to foster effective communication and coordination within a team and across departments.
- Problem-Solving & Evaluation: Ability to review and evaluate operations, identify areas for improvement, and implement solutions.
- Attention to Detail: Meticulous in ensuring accuracy in registrations, inventory, and compliance documentation.
- Manage Multiple Priorities: Ability to effectively manage various operational aspects simultaneously (front desk, sales, registration, inventory, staff, budget).
- Adaptability & Flexibility: Willingness and ability to work a flexible schedule, including nights and weekends when necessary.
- Strategic Thinking: Capability to develop and implement long-term marketing and operational strategies.
- Risk Mitigation: Ability to identify potential risks and implement appropriate preventative and responsive measures.
- Cross-Functional Collaboration: Aptitude for working effectively with various campus departments, boards, and committees.
- Student-Centric Approach: Dedication to the development and growth of student staff.
- Maintain Compliance: Adherence to all relevant policies and regulations.
- Initiative & Proactiveness: Ability to take initiative in developing new programs, events, and improving operations.
Additional Requirements: Typical Physical and Mental Requirements:
- Sitting and standing for extended periods: The role involves significant computer work and meetings, requiring sustained sitting or standing.
- Walking and climbing stairs: Moving around the campus, attending events, and potentially using stairs regularly.
- Lifting and carrying moderate weight: This could include lifting and carrying materials for presentations, events, or production activities no more than 30lbs.
- Dexterity and fine motor skills: Operating computer equipment, handling small objects, and performing tasks requiring hand-eye coordination.
- Visual and auditory acuity: Effective communication and interaction in various settings require good vision and hearing.
- We are committed to working with qualified individuals with disabilities to identify and implement reasonable accommodations that would allow them to perform the essential functions of the job. If you have a disability and require accommodation to perform the essential functions of this job, please notify the hiring manager during the application process or upon accepting an offer of employment.
Special Requirements
- Employment will be contingent on a satisfactory employment history and criminal background investigation.
- May be required to drive occasionally as needed. Valid driver's license and current auto insurance must be on file at all times and must meet CSURMA driving standards.
- Required to be a Mandatory Reporter and sign ASI Mandatory Reporter Form.