Title: Customer Service Representative - Bilingual Spanish - Onsite / Not RemoteSummary: This is a Customer Service Representative (CSR) position in a call center documenting consumer complaint calls regarding national banks. You will utilize your Spanish language fluency to respond to Spanish speaking callers. You will be a full-time employee of Magellan Solutions USA, a growing business process outsourcing company. Job Selling Points (Why you should consider this opportunity): -Small group. -Individualized training. -Benefits and Rewards program. Can save up points for gifts, airline tickets, hotel rooms, etc. Job description Due to contract requirements, this position is NOT remote. Employees must be on-site to perform duties. This position handles incoming calls from consumers who have questions or complaints about a national bank or federal savings association, providing timely, knowledgeable and correct responses using client provided scripts and guidelines. As a bilingual, Spanish speaking CSR your responsibilities include:
- Remaining ready/available status to answer inbound calls in Spanish using designated scripting.
- Processing/resolving consumer requests, inquiries and concerns in a timely manner.
- Collecting appropriate information from every caller and document the call, in Spanish and/or English according to client requirements.
- Adhering to client requirements on every phone call.
- Staying current with client system updates, policy and procedural changes provided by the client. Update procedures in Spanish and/or English as required.
- Consistently maintaining a minimum quality score of 95%, beginning 90 days after the CSR's start date.
**THIS ROLE AS A FEDERAL GOVERNMENT CONTRACTOR, APPLICANTS MUST SUBMIT TO BACKGROUND CHECK INVESTIGATION, FINGER PRINTING AND CREDIT CHECK. INVESTIGATIONS TYPICALLY INCLUDE A CRIMINAL CHECK AND/OR SUITABILITY INVESTIGATION. Requirements:
- High School Diploma or GED is required.
- Ability to a pass a test demonstrating Spanish language proficiency.
- You must be a U.S. Citizen
- Computer literacy (Word / Outlook) and the ability to navigate multiples screens and multiple monitors.
- Strong typing, spelling and grammar skills.
- Ability to adapt based on frequent feedback from management and client monitoring.
- Good interpersonal skills including the ability to handle difficult / angry customer calls.
- 1-3 years of customer service experience is required.
- At least one year of call center experience is preferred.
- Knowledge of the banking industry is a plus.
Job Type: Full-time Pay: $17.20 - 18.20 per hour Benefits:
- 401(k)
- Dental insurance
- Health insurance
Shift:
Work Location: Palm Coast, FL