Job Description WyreStorm Technologies Corporation is looking for that perfect person to join our Customer Service Team out of our Round Lake NY headquarters. WyreStorm is an award-winning audio-visual solutions manufacturer passionately committed to the development and production of high-quality HD distribution, control solutions, and IT equipment at the very forefront of digital technology.
- Respond promptly and professionally to incoming customer inquiries by telephone, email or online chat
- Handling all incoming customer queries and questions
- Resolving customer complaints
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking product availability
- Processing orders that have been received by phone or email, including arranging shipments, handling customer service issues, and updating records
- Tracking inventory levels to ensure that orders are filled accurately and efficiently
- Communicating with customers about order status and shipping details as required
- Answering questions about order status, shipment schedules, and product information to help resolve customer concerns
- Accounts receivable
Requirements
- 2+ years of previous customer service experience and order processing
- Friendly and welcoming manner with clients and other members of the customer service team
- Familiarity with customer-relationship management (CRM) software programs
- Strong command of written and verbal English
- Excellent organizational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise
- attention to details
Benefits
- Health insurance
- Paid time off
- Dental insurance
- 401(k)
- Vision insurance
- Flexible schedule
- Tuition reimbursement
- Life insurance
- Employee discount
- Parental leave