Customer Service Representative LHH Recruitment Solutions is currently seeking a Customer Service Representative with 2 or more years of experience for a full-time job, located in Melville, NY. This is an excellent Direct Hire opportunity for someone with prior call center or customer service experience. Responsibilities:
- Serve as the first point of contact for customers, dealers, distributors, and sales teams, delivering top-tier phone support.
- Diagnose and resolve basic technical issues via phone and email, ensuring prompt and effective assistance.
- Log all customer interactions and reported issues accurately in the Salesforce CRM system.
- Educate customers on products, offering clear and helpful information.
- Manage a high volume of inquiries while maintaining focus and professionalism; escalate complex cases to Tier 2 support when appropriate.
- Proactively follow up on open service requests to confirm resolution and customer satisfaction.
- Maintain a courteous, solution-oriented approach in all customer communications.
- Prepare and update documentation to support accurate issue tracking and resolution.
- Stay informed and knowledgeable about the full range of products and services.
- Commit to continuous learning to enhance technical expertise and customer service capabilities.
Qualifications:
- Proficient with Microsoft Word, Excel, CRM
Experience:
- Minimum 2 years of experience with Customer Service or Call Center
Worksite: Full Time Onsite Employment Type: Direct Hire Salary: $21-23/hr
Pay Details: $21.00 to $23.00 per hour
Search managed by: Patrick Garron Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance