Job Location : Addison,TX, USA
1.Job title : PRINICIPAL ATCHTECT 2.Job summary : As a Principal Architect, you will play a pivotal role in shaping the technological landscape of our organization. With a focus on customer service, you will design and implement innovative solutions that enhance user experience and operational efficiency. This hybrid role requires a deep understanding of architectural principles and the ability to collaborate across teams to achieve strategic objectives. 3.Experience : 10to12Yrs 4.Required Skills : ,Customer Service 5.Nice to have skills : 6.Technology : -Not Applicable 7.Shift : Day 8.Responsibilities : - Lead the design and development of architectural solutions that align with business goals and customer service requirements. - Oversee the implementation of technology strategies to improve customer interactions and satisfaction. - Provide technical expertise and guidance to cross-functional teams to ensure seamless integration of systems. - Collaborate with stakeholders to identify and address architectural challenges and opportunities. - Develop and maintain architectural documentation to support ongoing and future projects. - Ensure that all architectural solutions adhere to industry standards and best practices. - Evaluate and recommend new technologies and tools to enhance the customer service experience. - Monitor and assess the performance of architectural solutions to ensure they meet organizational objectives. - Drive continuous improvement initiatives to optimize system performance and user experience. - Facilitate workshops and training sessions to share architectural knowledge and best practices. - Support the development of long-term technology roadmaps that align with business strategy. - Engage with external partners and vendors to leverage additional expertise and resources. - Foster a culture of innovation and collaboration within the technology team. Qualifications - - Possess a strong background in architectural design and implementation with a focus on customer service solutions. - Demonstrate expertise in integrating complex systems and technologies to enhance user experience. - Exhibit excellent problem-solving skills and the ability to address technical challenges effectively. - Have a proven track record of successfully leading cross-functional teams in a hybrid work environment. - Show proficiency in documenting and communicating architectural solutions to diverse audiences. - Display a commitment to staying updated with the latest industry trends and technologies. - Hold a bachelors degree in computer science, information technology, or a related field. 9.Job Location : Primary :USTXADDC01 Addison - TX USA, CLT Alternate : , 10.Job Type : 40CW01 Business Associate -BC 11.Demand Requires Travel? : N 12.Certifications Required : NA 13.Work Model : Hybrid 14.Sub Contractor allowed : Y