Customer Service Rep
: Job Details :

Customer Service Rep

Location: Home Care-VNA Erie County

Location of Job : US:NY:Cheektowaga

Work Type : Full-Time

Shift 1

Job Description

Answers telephone and directs calls appropriately. Obtains pertinent patient and insurance information for all new referrals and verifies insurance coverage for requested services. Processes and prepares orders for delivery. Coordinates and maintains infusion and enteral pump programs. Responsible for ensuring compliance with VNA, Kaleida, and insurance policies and guidelines.

Education And Credentials

HS - High School Diploma or GED required.

Experience

At least 6 months of experience in customer service required. 1 year of experience in Home health care, hospital or another health care setting preferred.

Working Conditions

Essential:

*** Weight Requirement - Light (up to 20 lbs)**

Job Details

Department: HCS Pharmacy

Standard Hours Bi-Weekly: 80.25

Weekend/Holiday Requirement: No

On Call Required: No

With Rotation:

Scheduled Work Hours: 8:30a-5p

Work Arrangement: Onsite

Union Code: U20 - CWA 1122 VNA RN & Clerical

Requisition ID#: 10507

Recruiter: Danielle Harwell

Grade: 2

Pay Frequency: Bi-Weekly

Salary Range: $21.49 -$29.48

*Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement.

The VNA's mission is to advance the health of our community, and we believe our diversity, equity, and inclusion (DEI) strategic work is mission- critical for the good of our workforce and the community who need and depend on our care and services. We understand that racism and health inequities stand firmly in the way of advancing the health of our community, and the VNA envisions DEI as the pursuit of equity and restorative justice for every person. We will exemplify courage and accountability through both the professing and practice of our core values for our friends, colleagues, and community. The VNA is committed to creating a culture of equity and inclusion where diversity is valued and celebrated!

Position Customer Service Rep

Location US:NY:Cheektowaga | Clerical | Full-Time

Req ID null

Equal Opportunity Employer

Kaleida Health is committed to diversity and believes our workforce is strengthened by the inclusion of and respect for our differences.

Kaleida Health is an equal opportunity and affirmative action employer. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, citizenship status, creed, gender, gender identity or expression, sexual orientation, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for or perform your job.