LHH is seeking a detail-oriented and customer-focused individual to join our client's team as a Customer Service / Order Entry Specialist. This role is essential to ensuring smooth order processing, timely communication with customers, and collaboration across departments including sales, logistics, and accounting. Key Responsibilities
- Accurately enter customer orders
- Communicate with customers via email and phone regarding order status, pricing, and delivery timelines
- Resolve order discrepancies, returns, and RMA issues
- Maintain and update customer records and portals
- Monitor inventory levels and coordinate with production/logistics as needed
Qualifications
- 2-3 years of experience in customer service or order entry, preferably in a manufacturing or distribution environment
- Proficiency in Microsoft Office and ERP systems
- Strong communication and multitasking skills
- Experience with ecommerce platforms and customer portals is a plus
- Ability to adapt in a fast-paced, team-oriented environment
Perks & Benefits
- Health insurance paid for by company for individuals and family
- 401k with company match
- PTO
Work Environment
- 100% on-site
- Small, collaborative teams with supportive leadership
- Not a call center-majority of communication is via email and portals
Compensation:
- Pay is $28-$37/hr dependent on experience.
- 2 Weeks of PTO
- 401k
Pay Details: $28.00 to $37.00 per hour
Search managed by: Ryan Tegtmeier Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance